Customer Service Officer
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Are you looking for an energetic and rewarding career? Come join our team located in bustling Prahran! Full-time & Part-Time ongoing opportunities!
Summary about this job
Customer Service - Call Centre
Company: Unified Healthcare Group
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-3-5997-5311
Fax: +61-2-7643-4587
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
Are you looking for an energetic and rewarding career? It’s an exciting time at UHG, we are rapidly growing and are seeking Full-Time and Part-Time Customer Service Consultants to work within our Medical Information Exchange team!
Our Case Officers pride themselves on providing exceptional customer service to our portfolio of blue-chip clients. In your new role, you may work across many functions including:
Naturally it will be your amazing attention to detail, your fine-tuned time management skills and your excellent knack with words! We also want to highlight that we are looking for individuality, we love it, we celebrate individual differences and want ours to be a company that allows you to be yourself. Initiatives such as our diversity networks help to ensure we maintain an inclusive and welcoming workplace.
Our Case Officers pride themselves on providing exceptional customer service to our portfolio of blue-chip clients. In your new role, you may work across many functions including:
- Inbound and outbound customer service
- Case management
- Administration
Naturally it will be your amazing attention to detail, your fine-tuned time management skills and your excellent knack with words! We also want to highlight that we are looking for individuality, we love it, we celebrate individual differences and want ours to be a company that allows you to be yourself. Initiatives such as our diversity networks help to ensure we maintain an inclusive and welcoming workplace.
So Why work for UHG?
- We have an awesome office located amongst the cafes and shops in bustling Prahran
- Our Culture is ALIVE - recently in our team member survey, our team told us they love that we celebrate and value our diverse & inclusive culture. We were pretty chuffed to here that!
- Our teams are making a difference to the community that we serve
- We value our teams Health and Wellness with a great program that includes initiatives like on site massages, Free Health Checks and Flu Vaccinations. Oh and don't forget discounted gym memberships!
What your new tasks include:
- Contacting Specialists and Medical Clinics to obtain medical records on behalf of insurance applicants and policy holders
- Writing accurate case notes in client systems
- Liaising with key stakeholders on the status of your case load and individual requests
- Managing your portfolio and ensuring your case load is actioned within time frames specified in our service level agreement
To become one of our superstars, you will need...
- Previous experience in a customer service environment. You will have call KPIs so you will need to have worked in telephone-based customer service.
- Solid time management skills - you need to work to deadlines and agreed service levels.
- Attention to detail - you're working within guidelines for the Insurance industry and must be strong in this area.
- Excellence – You contribute to delivering the WOW factor through outstanding quality & service
- Exceptional communication skills - you will be liaising with practitioners, patients and our Life Insurance clients so your telephone and written communication skills are important.
- Willing, available and reliable!
- You will be required to undergo a National Police Check - continued employment at UHG is subject to a successful Police Check
- Above all, you will consistently role model the UHG behaviours:
- Care – You genuinely care for your customer, your colleagues and the community we serve
- Accountability – You never lose sight of our goals and get the job done
- Team Work – You are collaborative in achieving results for the business – and have fun along the way
- Integrity – You are trustworthy, honest and respectful in everything you do
Short-listed candidates will be advised by telephone. Please note, due to the training requirements and ongoing nature of this role, we cannot accept applicants with a working holiday visa.
UHG is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to please advise us at the time of application
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