Service Desk Technician

Summary about this job

Detail information about job Service Desk Technician. Terms and conditions vacancy

• Start your career in IT
• Utilise your customer service experience in a professional environment
• Based in Mascot close to public transport and with free parking

About the role

This isn't your typical helpdesk gig. Kinetic IT is responsible for managing some of the largest ICT environments in Australia. Our fun, collaborative helpdesk team is famous for providing the best customer service in the industry - and they even have an award to prove it! Providing helpdesk support to Australia’s largest and iconic airlines will hold you in good stead for your future career in IT. We are looking for full time permanent staff to become part of our 24/7 team based at Mascot.

Here are some of the things our service desk analysts get involved in on a daily basis:

• Troubleshooting & investigating IT-related issues
• Logging jobs and escalating to cross-functional teams
• Collaborating with other vendors and service providers
• Publishing and reviewing knowledge-base articles.

About you

You’re looking for your first role within an ICT environment, you have excellent customer service skills and want to be part of a fun, dynamic and friendly service desk team. You're energetic, compassionate and enjoy bringing out the best in people and technology. You've perfected the art of following process whilst still knowing when to use your own initiative. Technical skills aside, you're great at translating technical jargon into language everyone can understand.

On top of being a troubleshooting guru, you'll have the following:

• Top-notch communication skills - both written and verbal
• Ability to always stay cool, even when under pressure
• Alignment with Kinetic IT's values (tip: they're on our website).

About Kinetic IT

Kinetic IT delivers customer-focused, innovative ICT outsourcing services to large and complex IT environments across Australia. Our people focused culture ensures we have a vibrant, interesting workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us an employer of choice.

The next steps

1. Submit your resume online
2. Receive a call from our careers team
3. Attend one of our assessment centres / Interviews
4. Get hired and meet your awesome new team!

But wait, there's more: Kinetic IT values individuality, and so we strongly encourage applications from people with diverse backgrounds. To apply online, please email your CV to [email protected] quoting job number OCREQ0003828A in the email subject field.