Senior Project Manager - Customer Experience

Summary about this job

Detail information about job Senior Project Manager - Customer Experience. Terms and conditions vacancy

• Lead a complex customer experience project
• PMBOK, Prince 2, Green belt six sigma experience desirable
• Help shape the lifestyle of greater Sydney, based Parramatta

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About the role

We are looking for an experienced project manager that has delivered on complex customer experience projects or programs. The Project Manager will lead this transformation projects to ensure these unique business outputs are achieved. The project’s objectives are to foster customer loyalty through high-quality interactions at each channel, improve experiences that customers have with Sydney Water, with the ultimate goal of increasing customer satisfaction.

The role sits within our Customer Direction and Experience business who’s vision is to make promises to our customers that reflect what they need, want and value and to work in partnership with the business to deliver those promises.

• Define and manage project scope, time, quality, cost, resourcing, procurement, change, stakeholders & comms, risks & issues and integration
• Lead the project to ensure agreed deliverables are achieved
• In conjunction with the assigned Change Manager, define and implement effective change and communication strategies and plans. Ensure change activities are integrated with the project schedule.
• Define and manage project governance framework and structure including lifecycle stage and decisions
• Manage high level roadmap of critical path, milestones to enable effective stakeholder engagement and interdependency management
• Identify, monitor and mitigate project issues and risks
• Effectively identify and manage key stakeholders to accomplish the project objectives
• Manage third party contributions to the project

About you

• Demonstrated experience in the managing the delivery of multiple, complex, multi-disciplinary customer experience projects
• Extensive experience in utilising project management principles, methodologies and tools, preferably Prince 2 and PMBOK
• Green belt six sigma qualifications are highly desirable
• Strong customer engagement and stakeholder management
• Exceptional coms both written and verbal

Please see the position description for the roles full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement - Job Application