Customer Service Representative
Be part of a dynamic team to support in the delivery of excellent customer experience to both internal and external stakeholders
Summary about this job
Customer Service - Call Centre
Company: Toll People (St Kilda)
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-7738-1053
Fax: +61-7-8114-8147
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Exciting and dynamic team
- Free parking - Melbourne Airport location
- Immediate start
Toll People is one of Australia’s largest suppliers of executive talent and casual and skilled labour within the transport, logistics, resources and supply chain sectors. Our team of skilled recruiters, trainers and account managers work in partnership with the Toll Group to provide a “5 star” service with an uncompromising focus on safety.
We have ongoing opportunities within the Toll Group for passionate, motivated and engaging individuals to join our Customer Service team. Working in a high volume environment, you will be responsible for providing exceptional customer service and support to our external customers. Your passion for customer service, upbeat attitude and ability to work within a dynamic environment will see you deliver positive and memorable customer experiences.
Key responsibilities include:
- Managing and attending to a high volume of customer enquiries via inbound calls and emails
- Managing freight bookings and collections
- Consistently providing exceptional customer service
- Adhering to our policies and procedures
- Effectively managing complaints to the highest standard ensuring the delivery of first time customer resolution
- Supporting administrative tasks
The Ideal Candidate: Ideally you have previous call centre or solid customer service experience and can thrive in a fast-paced, dynamic environment. You are solutions focused, with the ability to multitask and prioritise as well as having strong negotiation skills to manage through challenging situations. You also have highly proficient computer and typing skills and have the ability to manage calls and customer requests simultaneously.
You are an active listener with high attention to detail and ability to work independently. You are an effective decision maker, a solid communicator and more importantly a team player who enjoys working in a fun, interactive and supportive team.
Why work at Toll Group? We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent. This is an exciting opportunity to join Australia’s leading provider of integrated logistics who are passionately committed to supporting our team with their career aspirations.
For a confidential discussion regarding the role please contact Charity Balila, Toll People, 03 9049 4008