Customer Service - Paper Product & Samples
Do you have creative flare, excellent attention to detail and prepared to learn all about and fall in love with paper?
Summary about this job
Other
Company: Ball & Doggett
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-9522-2029
Fax: +61-2-8949-4658
E-mail: n\a
Site: n\a
Detail information about job Customer Service - Paper Product & Samples. Terms and conditions vacancy
About the business
Ball & Doggett is Australia's largest distributor of paper, packaging, plastics, inks and wide format media to the graphics and communication industry.
With over 100 years' of experience and distribution facilities across Australia, New Zealand and Hong Kong, we pride ourselves on generating a supportive business culture and living our company values of 'one team', 'own it' and 'make it easy'.
Designline is Ball & Doggett’s product range resource team. Our talented and creative individuals produce samples and mock-ups for all internal and external stakeholders within the print and creative community. We currently have a full time opportunity available within the Designline team, based at our Dandenong South location. We are looking for a creative and customer focused individual with an excellent eye for detail, who is ready to kick start their career in the paper industry. The successful candidate will be provided with extensive training on the Company’s full range of products along with guidance in responding to customer enquiries and special requirements.
Key accountabilities of the role include:
- Producing mock-ups and preparing product samples
- Maintaining stock levels and ensuring products and promotional items are on hand for efficient sample processing
- Keeping accurate records of samples and mock-up requests and ensure follow up with clients
- Providing customer advice and guidance on their product choice via phone and email
- Assisting in preparing general marketing activities, ie. mail-outs, maintaining customer database
- Following up on leads generated through website and assist the external sales and business develop team
To be successful in this role you will have:
- Previous customer service experience
- A 'can do' attitude with the ability to interact positively with customers and team members
- Strong organisational skills with high attention to detail
- The ability to work well under pressure and manage tight deadlines
- Good communication skills, both verbal and written
- Basic computer skills including Microsoft Office Suite with the willingness to learn multiple systems
We can offer you a varied, dynamic role with the opportunity for career progression.
If this role sounds just like you, Apply Now!