Recall Support Officer
A newly created opportunity to support FCA’s recall team on the Takata campaign
Summary about this job
Management & Support
Company: Fiat Chrysler Automobiles (FCA) Australia
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-5393-5822
Fax: +61-7-2284-4317
E-mail: n\a
Site: n\a
Detail information about job Recall Support Officer. Terms and conditions vacancy
About FCA
Fiat Chrysler Automobiles are a global force in leading edge automotive technology, safety and design. With some of the industry’s most famous motoring brands under its portfolio, such as Alfa Romeo and Jeep, it has an enviable reputation for European flair and design, with the added weight of established US quality brands to complement its offering.
The Opportunity
This newly created 12 month role focuses on providing administrative support to FCA’s recall team, solely focusing on the Takata airbag recall campaign. This individual will be responsible for ensuring timely delivery of all recall rectification work and ensuring that all customers and key stakeholders are kept updated on the status of the Takata project.
The key responsibilities of this role are outlined below:
- Assist customers with scheduling their Takata recall completions
- Assist the Aftersales team with recall activities, ensuring accuracy and compliance with industry legislation and FCA Group policies
- Track completion of all recall rectifications, providing weekly and monthly reports to key stakeholders
- Support with all Takata reporting to the ACCC
- Provide internal and external support for all Takata enquiries
- Review and develop Recall processes to improve efficiency and effectiveness
- Ensure that business units are aligned and all Takata communication is consistent and of the highest standard
- Data reconciliation and analysis
What we’re looking for:
We’re looking for a resourceful individual who has the confidence to liaise with the necessary stakeholders to ensure our Takata recall campaign is successful in reaching every affected customer. An understanding of the automotive industry and relevant recall and customer protection legislation is a must. We’re after an individual who as at least 2 years’ experience in a similar admin support or customer care role and who presents exceptional communication skills.
If you thrive in a fast-paced dynamic environment and enjoy a challenge, then apply now! Application deadlines close on Friday, 27 July 2018. All application should be sent to [email protected]