Dealership Showroom Host/Receptionist - Bespoke
Looking for a role where no 2 days are the same? Want the opportunity to work with Luxury cars? Look no further we have the role for you!
Summary about this job
Customer Service - Customer Facing
Company: Trivett Classic P/L
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1823-8814
Fax: +61-7-7297-4553
E-mail: n\a
Site: n\a
Detail information about job Dealership Showroom Host/Receptionist - Bespoke. Terms and conditions vacancy
- Ongoing training and development
- Excellent $$$ and other great employee incentives
- Great team environment
Trivett is Australia's largest prestige automotive group and is the retail unit of Inchcape Australia. Trivett represent 20 automotive brands, including a majority of the world's most esteemed marques. Trivett Bespoke is the home of our four Super Luxury brands: Aston Martin, Bentley, McLaren and Rolls-Royce.
Through the professionalism and expertise of our team, the quality of our products and world class facilities, Trivett strives to provide the ultimate customer experience every time.
There's a unique opportunity to join the Trivett Bespoke team at Alexandria as a Dealership Showroom host/Receptionist.
Your duties and responsibilities will include but are not limited to the following:
- Greeting guests with genuine warmth, making customers feel comfortable, as well as ensuring the maintenance of the customer lounge area and Sales showroom. Customers will be greeted standing and will be welcomed to our business.
- You will manage customer flow in the dealership ensuring customers are attended too and keep a record of why customers are visiting our dealership
- Answering all calls into the sales/service/parts department and manage call traffic to the appropriate department/person
- Providing follow up calls to sales and service customers 72 hrs hours after delivery/service and record satisfaction levels escalating where appropriate
- Manage the detailing work schedule, ensuring booking schedules meet delivery times and for sold vehicles gifts are arranged
- Administration support to the sales, service and administration team where required
- You will provide support at showroom events & car launches at the dealership
With your previous experience in a concierge/administration/customer service role and your passion for customer excellence you will have the foundations for success.
Preferably having had experience within the automotive industry, you will use your knowledge to ensure the highest levels of customer service are provided
You will ensure the presentation of the customer service areas/showrooms are maintained to our high standards.
In return, the successful candidate will be rewarded with career progression, comprehensive product training, as well as Inchcape Group's employee benefits including discounted health insurance, access to employee assistance program and our company vehicle lease program.