Learning Facilitator
The Learning Facilitator role is responsible for facilitating training programs throughout the customer excellence team
Summary about this job
Supervisors/Team Leaders
Company: Toll People (St Kilda)
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-6541-6650
Fax: +61-3-2566-3030
E-mail: n\a
Site: n\a
Detail information about job Learning Facilitator. Terms and conditions vacancy
- Work for Asia Pacific's leading Supply Chain & Logistics Company
- Full time permanent role with career progression, Northern Suburbs location
- Working within a specialist team providing customer focused solutions
Who are we?
The Toll Group is the Asian region's leading provider of integrated logistics services, generating annual revenue of AU$8.3 billion and employing over 40,000 people across an extensive network of 1,200 sites throughout more than 50 countries across the world. We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent.
The opportunity?
As part of Toll Group’s new growth strategy, one of our key business units is seeking a Learning Facilitator at our state of the art Melbourne Airport facility. You will be facilitating training delivery, quality management, coaching, knowledge management, and continuous improvement. Working closely with the wider customer excellence team you’ll ensure we are providing an outstanding customer experience.
You will also be responsible for:
• Assisting with development, documentation and delivery of training programs to meet specific Customer Excellence functional capability needs
• Providing services covering specific areas including training needs analysis, training delivery, training vendor relationship management, course participation management, training logistics, and other services.
• Providing accurate, timely quality reporting and feedback to staff and management
• Developing relationships with your leadership group and stakeholders
• Championing adherence to values, conduct and behaviours and act as a role model for employees in the team
The ideal candidate?
You will have a passion for customer service, you will have an in-depth understanding of the customer journey and be able to formulate and deliver training in an adult learning environment. You will possess superior negotiation and influencing skills, excellent communication and interpersonal skills with a strong stakeholder management focus. Commercially astute and strategic in approach you will have a successful track record of performing in a Training capacity and driving projects. A background in high volume, best practice contact centre environment will be essential.
In return, you will be rewarded with an inclusive and dynamic team environment, a passionate company culture and the opportunity to be an integral part of Toll’s new direction.
For a confidential discussion regarding the role, please contact Newnest Addakula, Toll People, 03 9049 4006
We will not be liable for any fees or costs associated with unsolicited CVs sent directly to line managers from recruitment agencies.