Team Leader, Customer Service

Summary about this job

Detail information about job Team Leader, Customer Service. Terms and conditions vacancy

• Immediate start and for minimum of 3 months
• City Fringe location, close to train and tram
• $60K plus superannuation FTE

This is an exceptional contract role that will commence immediately and the potential is for a period of approximately three months with the possibility of extension up to six months.

You will be at the frontline, leading a customer service team who manage a busy reception area while overseeing a detailed application process.

To be considered for this position you will be required to be available immediately for interview and start and bring with you the following:

• Relevant customer service experience in an application process environment, dealing with a range of queries, concerns and even complaints to respond to, in person.
• The ability to lead a team and ensure duties are undertaken, compliance is followed and consistency in performance and attendance
• The ability to work a weekend shift once per month (with days off in lieu through the week).
• A resilient and mature emotional approach to the issues that are presented in this position.  Ability to stay calm and have a measured approach to ensuring there are appropriate outcomes.
• Excellent communication, negotiation and influencing skills.

If your skill set fits, please call Lyndal Mildren on 9946-1751 to discuss this wonderful opportunity or hit the apply button immediately.