Customer Service Associate
You are friendly, responsible and professional. Manage telephone, email, online and social media queries from our major retailers and consumers
Summary about this job
Customer Service - Call Centre
Company: Plum Products Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-2232-8140
Fax: +61-8-6386-5063
E-mail: n\a
Site: n\a
Detail information about job Customer Service Associate. Terms and conditions vacancy
- First point of contact in our company across many platforms
- Great career development opportunity in a growing international family business
- Broad range of activities so you will never be bored.
About the business
Plum is a 30 year old family business founded in the UK with offices in England, Hong Kong and Sydney. We are a toy company and specialise in childrens activity play. Our in-house designed products are sold in over 40 countries.
About the role
This is an exciting opportunity for someone to join our fantastic team delivering outstanding customer service to our retail partners and consumers.
You will be given responsibility to take ownership for queries from start to finish. These may come by phone, email, online or social media sources. You will provide support and troubleshoot working with transport carriers, third party warehouse team, as well as local and overseas colleagues. You will also process orders and in time become a product expert. Being a small team you will also help colleagues in other functions of the business such as marketing, sales support, and order processing from time to time.
You won't get bored. You will be at the front of helping to build the Plum brand by delivering a very satisfying brand experience.
Work Environment
Our office in Neutral Bay has shops, busy street life and public transport nearby.
Our team and entire company ethos is one of friendly professionalism. For us at Plum, being just OK is not OK. Only the best is OK. While we all work hard, we also want our work space to be friendly and supportive. We want our staff to enjoy coming to work.
Skills and experience
We expect our customer service associates to share our passion for delivering exceptional customer experiences at all opportunities. We are looking for an energetic person who is results driven and works well with internal and external colleagues.
You will need to demonstrate:
- previous experience, preferably in customer support or sales
- excellent verbal and written communication skills
- excel and data entry experience an advantage
You will be given product training on the job as well as taught to use SAP and other software as needed.