Client Services Advisor - Melbourne
If you thrive in a fast-growing, fast-paced environment and have a passion for exceptional customer service we want to hear from you!
Summary about this job
Customer Service - Call Centre
Company: Auscript Australasia Pty Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-7628-9328
Fax: +61-3-1413-8917
E-mail: n\a
Site: n\a
Detail information about job Client Services Advisor - Melbourne. Terms and conditions vacancy
Who we are:
Auscript is Australia's – and one of the world’s – leading provider of court recording and transcription services, with more than 90 years of experience in the industry and nine offices throughout the country and the UK. We're part of a fast-growing, global group of companies, known for its innovative solutions that are driving digital transformation in the justice system.
Since 1921 we’ve grown up as a company and our team has expanded, yet we still put quality service at the heart of everything we do, and our people are our priority.
When you work for Auscript, you’ll be energised to find yourself among a skilled, enthusiastic team driven to do their best work. You’ll find meaning and purpose in your role – a feeling that’s hard to find in many jobs. For more information visit auscript.com/careers
As our award-winning solutions have recently expanded in the Supreme Court of Victoria, we are currently seeking expressions of interest for Client Service Advisors to join our team in Melbourne.
About the Client Services team:
The mission of the Auscript Client Services team is to deliver outstanding service and strengthen relationships with external and internal customers. The team drives efficiency, working with curiosity to respond to enquiries and making the task of ordering a transcript simple and quick.
So what does a ‘day’ look like for Client Services? Read more https://www.auscript.com/en-AU/highest-quality-service-courts/
About the Client Services Advisor role:
In this role, you will support the Client Services team by enhancing the profile, reputation, success and profitability of the business through high-quality customer relationship management, including but not limited to processing court transcript orders for judicial officers, lawyers and parties to proceedings and liaising with the Auscript production team.
This role is responsible for:
- Building and maintaining positive business relationships with external and internal customers through verbal and written communication.
- Prompt attention and timely response to requests for information and client enquiries.
- Processing orders within agreed timeframes.
- Preparing cost estimates for clients in short timeframes using both pre-structured templates and free form applications as the situation demands.
- Liaising with internal teams to meet client deadlines.
- Meeting sales targets, including sales calls and maintaining complete and up-to-date records of client interactions.
- Contributing to workflow process improvements and innovations
- Other duties as required by the manager of the role.
Essential Skills and Experience
- Exceptional customer service skills and a positive "can do attitude"
- Previous customer Service experience
- Excellent communication skills, both verbal and written
- Serious attention to detail
- Intermediate MS Office skills
- Ability to manage conflicting priorities
- Works well as part of a high-performing team
- Experience with CRM tools such as Salesforce highly regarded
If you thrive in a fast-growing, fast-paced environment, love working in a highly connected team and want to make a difference – supporting justice – by helping courts globally capture and provide fast access to the digital court record apply now with your cover letter and resume.