Customer Service Consultant
Opportunity to build a career with one of the big four banks in a rewarding Customer Service position based in Docklands
Summary about this job
Customer Service - Call Centre
Company: HOBAN Recruitment
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-6334-6858
Fax: +61-7-6809-1105
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
Have you been searching for a role that is rewarding whilst it still challenges you on a day to day basis? Are you a customer service extraordinare who prides themselves in having control over situations and staying calm and collected? Or maybe you are looking to kick start your career in a company who are passionate about providing opportunities to their staff?
Based in Docklands we require outstanding Customer Service Consultants to join the Commercial Cards team. Your role will be to provide a complete service and processing support to all internal and external commercial card holders. This will mainly involve telephone enquiries but also email requests and account maintenance
Duties and responsibilities;
- Take inbound calls and enquiries from commercial customers
- Provide first class customer service to our customers and resolve any issues that arise
- Provide maintenance, new business and aquasition support to our commercial card customers
- Ensure all information is recorded accurately and correctly in accordance with company regulations
- Ensure customers receive a high quality service
Skills and experience required;
- Previous experience in a customer service role and a call centre environment is essential
- Previous experience working within a banking environment specifically commercial cards would be advantageous but mot essential
- Good administration skills and ideally experience updating a CRM system
- Good computer skills including a good knowledge of MS word and e-mail
- A good positive and customer focused approach
You must be available to commence work ASAP and Interview on Wednesday 11th July 2018 and be flexible with rotating shifts Monday - Friday 8am- 8pm.
You will be rewarded with full time hours in a fantastic location. You will be paid a great hourly rate and work in state of the art offices with a fantastic and supportive team.
Don't miss out on this rare opportunity to become a part of a great team, whilst working in a supportive company with endless opportunities. Applications are being considered immediately so APPLY NOW!!