e-Store Customer Service Team Member
Are you shoe obsessed? Have strong customer service skills? Put your best foot forward and come join our team. Bubbly & Motivated people wanted!
Summary about this job
Customer Service - Call Centre
Company: Munro Footwear Group
Location: Melbourne
Work type: Full Time
Salary: Generous Discounts + Staff Benefits
Phone: +61-3-9389-4073
Fax: +61-3-6432-4468
E-mail: n\a
Site: n\a
Detail information about job e-Store Customer Service Team Member. Terms and conditions vacancy
- Join a Leading and Growing National Fashion Footwear Wholesaler & Retailer!
- Training & Development Opportunities - Grow your career!
- Friendly, Welcoming & Rewarding Team Environment
We are an iconic Australian fashion brand synonymous with uncompromising quality and timeless elegance. We are dedicated to being one of the best fashion footwear retailers in the country, focusing on a continual commitment to its people and its products.
About the Role
Our team is currently on the lookout for a motivated and customer service focused consultant based at our e-store in Thornbury. A key part of your role will be providing exceptional customer service for all inbound enquiries across various channels.
Key responsibilities:
- Providing exceptional customer service via phone and email, pre and post purchase
- Liaising with internal and external stakeholders to meet customer needs
- Answering inbound calls and assisting customers with their enquiries, such as returns, exchanges & refunds.
- Use of multiple systems – Contivo, Navision, Gmail, BoldChat and Magento
Skills & Experience Needed:
- Previous customer service, call centre or experience in an online retail environment will be an advantage
- Outstanding verbal and written communication
- High standards and attention to detail
- Great time management and organisation skills
Benefits and Culture
As a privately owned company we thrive on building great relationships with our team and our customers and our culture is one of professionalism and fun!
- Staff Training + Advancement Opportunities
- Generous shoe discounts!
- Supportive team environment
Is this the right fit?
In your application please include your resume & cover letter detailing your strengths & don't forget to show us some flare - tell us one interesting fact about you!
We thank you in advance for your interest in working with Munro Footwear Group and wish you well in your future career endeavours.