Customer Service

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Excellent opportunity to join a Government Department in a Client Service Officer role in the CBD!

Summary about this job

Customer Service - Call Centre

Company: Hays Contact Centres

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-5061-4533

Fax: +61-7-4545-2139

E-mail: n\a

Site:

Detail information about job Customer Service . Terms and conditions vacancy

  • Government Department
  • CBD Location with an immediate start!
  • $37.00 an hour +Super!

Excellent opportunity to join a Government Department in a Client Service Officer role in the CBD!

Your new company
This is an excellent opportunity to join a Government Department in a Client Service Officer Role. The position located in the CBD will be full time, working Monday to Friday.

Your new role
As a client service officer you will be the initial point of contact for some emotionally distressed clients, providing front line communication involving complex and sensitive conversations. You will escalate to the appropriate person for resolution where required and use careful judgement to ensure an accurate and timely response is made. You will maintain accurate records and information to ensure that all records are kept up to date and in line with policies, procedures and confidentiality/privacy requirements.

Furthermore this may require sourcing through, multiple pieces of information from varies sources to ensure all enquiries are met professionally and efficiently on a daily basis.

What you'll need to succeed
To be successful in this role you will have demonstrated the ability to work quickly and efficiently under pressure in a high volume call centre and processing environment. You will have a background responding to enquiries and completing administration and processing tasks with ease and have dealt with complex information on a daily basis. Please note experience within the Public Sector is highly desirable.

This role requires an immediate start and you must be available immediately to interview.

What you'll get in return
In return for a fantastic pay rate of up to $37.00 an hour + super you will also excellent working hours of 8.30am-5.00pm and join a friendly, ambitious and supportive team environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call Kate Jones on 0280626137.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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