Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

MedicalDirector was established 25 years ago, but with the energy and vision of a start-up, together, we want to make people healthier around the world. We have facilitated over 60 million patient consults last year and we provide solutions to GPs, Specialists, Pharmacists and Hospitals, so we understand the healthcare landscape and know what is needed to continue to push the boundaries of healthcare delivery.

We are looking for an empowered individual like yourself to join our Customer Care team in a trendy atmosphere in the city. A space that facilitates collaboration, openness and creative problem solving. You will be responsible for providing the highest level of customer service to our network of medical practices across Australia. As the first point of contact you will be responsible for leaving the customer with a positive support experience.  

Your role will include: 

• Providing a superb level of customer service 
• Handling multiple support enquires
• Being a customer advocate internally in the business
• When required, escalate issues on behalf of the customer
• Proactively offer insights & solutions based on customer requests

Skills & Experience: 

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent phone manner
• Excellent multi-tasking, analytical and problem solving skills
• High degree of computer literacy; Microsoft office

What’s on offer:

• Brand new state of the art office located in the heart of the CBD!
• Free breakfast daily
• Employee Assistance Program
• Learning & Development
• Career progression opportunities
• Work/life balance

If you see yourself as an effective and dedicated team player who takes initiative, thinks bigger and want to be part of something that truly makes an impact on Australian lives every day, then please hit the Apply button or email your CV to [email protected] quoting the job title.