Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

Great Work Environment

Temporary Full-time Position | Northwest Suburbs

Our client has a global reputation as the market leader in their respective industry and prides itself on being at the forefront of technology, innovation and continuous improvement. Due to their continued success, they are seeking a proactive, energetic and experienced Customer Service Consultant to join their team on a temporary ongoing basis. 

Key responsibilities of the role are to:

• Answer customer telephone enquiries, orders, service needs and complaints, respond where applicable or direct to the relevant Customer Service Consultant or sales professional
• Maintain a detailed and current knowledge of the company's products and services
• Solve simple customer problems and analyse customer service needs for communication to sales, service and other departments
• Liaise with sales and other personnel to keep them up to date with customer needs as appropriate
• Ensure that orders and invoices are processed efficiently and with minimal errors
• Monitor distribution of products for customers where necessary, ensuring that backorders are filled as expected
• Follow up on orders placed by the Customer Service Consultants and Sales Representatives where necessary

To be considered you will require the following skills and abilities:

• A minimum of 2 years' professional experience within a call centre environment
• Excellent communication skills, both written and oral
• The ability to problem-solve and think 'outside the square'
• The ability to work well in a team, as well as independently
• A professional phone manner and positive attitude towards assisting customers
• Strong inbound and outbound sales skills
• Proven experience in handling customer enquiries and complaints proactively and sensitively
• A high level of attention to detail
• Strong computer skills and accurate data entry skills

This is an excellent opportunity to join a progressive business with a positive organisational culture. Your friendly personality, flexibility, initiative, positive attitude and commitment will further add to your success.

To register your interest in this outstanding opportunity please submit your CV in Word format along with a cover letter outlining your relevant skills and experience. Telephone enquiries to Emma Butcher are welcome on (08) 8118 8118.

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