Customer Service/Administrator/$30ph
Condell Park. Experience in the security Industry an asset. Including Simpro data base could be an asset.
Summary about this job
Customer Service - Call Centre
Company: Quay Appointments
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-1154-3948
Fax: +61-8-9234-2486
E-mail: n\a
Site: n\a
Detail information about job Customer Service/Administrator/$30ph. Terms and conditions vacancy
Great opportunity to work for a busy growing operation based in Condell Park.
This is a security base company. Experience in this industry and experience with Simpro
could be an asset.
Your duties will include;
1. Working closely with the Sales Team in a supporting role:
• Direct customer interaction through phone calls and emails
• Managing our CRM system & data entry via SimPro Enterprise
• Assist with the qualification of incoming sales enquiries
• Assist with quotations and follow-up sales leads
• Assist with all sales and order processing
2. Also Working closely with our Projects Team in a supporting role:
• Take inbound and make outbound (warm) calls to book service jobs
• Liaise with the customer and schedule preventative maintenance, breakdowns and service jobs
• Allocate & schedule jobs to technicians Raise purchase orders, order materials and perform data entry duties.
To be considered for this position applicants must have:
• A hold a current NSW Police Check or be able to obtain one.
• Minimum of 1 years’ experience in a customer service and/or retail sales and/or outbound sales within any industry.
• Excellent verbal communication skills & telephone manner
• Excellent MS Office skills with the ability to learn in-house software - SimPro Enterprise
• Experience with DropBox, and/ or Google Apps eg Gmail and Google Calendar
The following skills and experience are not essential but will be highly regarded:
• Exposure to the building & construction industry or service & maintenance industry in administration role or in the field.
• SimPro Enterprise and/or Simpro Connect experience
• Experience with creating purchase orders and receipting
• Experience in appointment setting and customer service environments with an ability to multi-task.
• Experience as a service coordinator with good team management skills.
This is an immediate start position. Please apply in a word document only