Customer Service Representative - Perth
KinCare are expanding! Join our new contact centre customer service team today! Immediate start available for casual job seekers.
Summary about this job
Customer Service - Call Centre
Company: Kincare Community Services
Location: Perth
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-7076-4560
Fax: +61-8-7112-4906
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative - Perth. Terms and conditions vacancy
- Customer Service based role - no Sales
- Join a growing company in a growing industry
- Central Northbridge Location
About us:
KinCare Group is a privately owned Australian business that is at the forefront in the provision of community care through in-home nursing and support services. A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.
We are committed to improving quality of life, health and wellbeing with the help of our dedicated and passionate employees whose skills, knowledge, and expertise creates a high performing team that ensures KinCare provides the best possible support and remains a national leader within the industry.
About the role:
We have set up a newly formed concierge customer service team in our new office in Northbridge WA. We are looking for experienced casual customer service professionals to join our expanding national team. Key responsibilities will include:
- Delivering a positive customer experience to all internal and external KinCare customers
- Operating across both inbound and outbound queues as needed through all communication channels
- Providing customers with accurate product information and promoting the benefits of services available
- Identifying and resolving customer inquiries, incidents or complaints in a timely manner
About you:
- Solid customer service experience working in a high volume inbound contact centre
- Have the flexibility to work across our operating hours of 6am -8pm; flexibility needed to work mornings from 6am-10am
- Must have a warm and empathic approach to dealing with customer’s enquiries
- Flexible and adaptable with the ability to operate in a dynamic and changing environment
- Exceptional communication, time management and organisational skills
- Strong customer focus and proactive approach to solving issues
In addition, training will be provided to successful applicants along with an attractive hourly rate. So if you have a genuine passion for helping others and thrive on delivering exceptional customer service, then we would be thrilled to hear from you!
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks and pre-employment screening.
Further information about KinCare can be obtained by visiting: www.kincare.com.au