Inbound Sales Consultant - Melbourne
HOT LEADS AND UNCAPPED COMMISSION - Are you ready to move your career with KENT? Join an industry leader and let your skills shine!
Summary about this job
Sales - Inbound
Company: Kent Relocation Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5382-1250
Fax: +61-8-6114-8893
E-mail: n\a
Site: n\a
Detail information about job Inbound Sales Consultant - Melbourne. Terms and conditions vacancy
- Industry Leader for over 70 years
- Enviable sales culture that retains its top talent .
- GREAT SALARY, UNCAPPED COMMISION!
About Us
The Kent Relocation Group, with its multiple divisions across the private, corporate and international markets, is the largest privately owned national removals, storage and corporate relocation services business in Australia.
We have a proud 70 year history, are highly successful, growing significantly, and have an enviable culture that hires well and retains its top talent.
The Position
We are currently seeking a National Sales Consultant to join our team at our Head Office in Clayton.
As the National Sales Consultant you will responsible for responding to all relevant inbound phone/web and transferred removal, storage enquiries in a timely, professional, highly customer service-focused manner to qualify, identify their needs and priorities, best align our products and services to them, and optimise sales by either converting to a booking or in-home survey.
Key Tasks & Responsibilities:
- Utilise best-practice customer service and sales techniques to deliver optimum outcomes for the customer and Kent, including the Kent Insurance Process and the Kent Customer Care/Sales Process of Rapport, Discovery, Solution, Action, Value Wrap and Follow-up.
- Have a thorough command of all Kent removals and storage product and service offerings, including their value selling propositions, features and benefits, as well as accurate costing and optimal quoting thereof.
- Unswerving commitment to providing superior customer service through exceptional positive solution-focused attitude, responsiveness, listening, attention to customer needs and priorities, communication, issue resolution, follow-up and follow through.
- Optimum utilisation of our internal systems and processes, including the accurate identification and appropriate recording of all relevant information, correct booking, operational coordination and follow through, and account set-up and/or payment processing for all Kent and ancillary services.
- Meet or exceed agreed KPI’s, and commitment to a culture of innovation, teamwork and continuous improvement.
The Suitable Candidate
- Exceptional listening, communication and negotiation skills.
- Proven customer-centric solution-focused sales skills.
- Process disciplined with strong organisation and time management skills.
- Ability to follow best-practice processes, while striving for continuous improvement.
- Works well independently, driven by results, and works comfortably with others inspired by teamwork.
- Ability to prioritise effectively and work under pressure.
Our Offer to You
This is a great opportunity to join our award-winning organisation where you will be supported, developed and rewarded with a generous and competitive salary package and bonuses that you deserve.
If this role sounds like a good 'fit' and you would like to apply in confidence, please submit your CV and covering letter by clicking the "Apply Now" button