Job Control and Customer Support
Is customer service excellence and attention to detail your strength? If yes, Victory Curtains and Blinds would love to hear from you!
Summary about this job
Management & Support
Company: Victory Curtains and Blinds
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-5751-7515
Fax: +61-3-2790-9681
E-mail: n\a
Site: n\a
Detail information about job Job Control and Customer Support. Terms and conditions vacancy
- Established luxury window furnishings brand
- Experienced and Professional team
- Ongoing training and potential for career progression
About the Company
Victory Curtain and Blinds have been providing Australian's, with premium Australian custom-made luxury window furnishings, for over 30 years. The famous jingle "Victory, Victory curtains and blinds, 13 13 99" backed by the superior product and service Victory Curtains and Blinds has to offer, makes this company a brand leader in the window furnishings industry.
Victory, Victory, Curtains and Blinds 13 13 99.... (bet you're singing the jingle right now)!
About the Opportunity
Our Job Control department in Brisbane, are now seeking a customer focused, results driven person to work as part of a collaborative team. You will be responsible for providing a full range of customer service activities for our Brisbane job control team. A high level of customer service and customer experience is paramount to this role.
Key responsibilities:
- Logistics, planning and implementation
- Handling installation bookings inbound and outbound
- Supporting team members to ensure total customer satisfaction
- Ensuring delivery of the customer offer to customers whilst maintaining and developing strong relationships with our valued customers
- Proactively providing first call resolution decisions to ensure customer's requirements are not only met, but exceeded
- Accurate Data Entry
- Assist our Décor Consultants and Technicians
About you:
To be successful in this role you will have established experience gained within preferably the window furnishings or home interiors background (preferred but not essential); the focus is that you come from a customer-centric service environment with a strong focus on providing positive resolutions and support for our customers along with sound administrative skills.
Other essential attributes include:
- Proven experience in an office based customer service or call center environment
- Demonstrated strong understanding of customer's needs/behaviors
- Strong oral and written communication skills
- Demonstrated high level of time management and organizational skills is mandatory
- Strong team player who contributes to creating a motivated team environment
- Demonstrated conflict resolution and negotiation skills
- Demonstrated flexibility to work on weekends and adaptability
- Working knowledge of MS Office suite applications
- Well presented at all times
- Punctual and reliable
- Have a good work ethic that is in line with the "Victory Way"
Full training and ongoing support will be provided by the Brisbane and National Head office team.
Interested? We would love to hear from you!