Customer Service Agent

Summary about this job

Detail information about job Customer Service Agent. Terms and conditions vacancy

Freedom Insurance Pty Ltd is an Australian-based specialist risk insurance business that was established in 2009 to market a range of life insurance products direct to consumers through its call centre. Freedom Insurance’s objective is to provide customers with convenient access to affordable life insurance protection and is part of the Freedom Insurance Group.
An exciting opportunity has become available for a driven Customer Service Agent to support our growing team and contribute to the growing success of a thriving company. This is a key role which will see you take part in a successful, social and dynamic team based in the heart of the CBD.

Your Responsibilities will include:

• Achieve KPIs and Targets in line with group forecasts
• Work as part of a results driven team to enhance the servicing of the existing client base
• Inbound contact centre role adhering to clients servicing needs as well as preparing client correspondence
• Assist customers who have indicated they wish to cancel their policy
• Work with the Customer Service Team Leader and Customer Service Manager to meet agreed individual and team targets
• Attend regular coaching, follow scripting and training for skills development to ensure High productivity and success rates
• Maintain Best practice and compliance with Life Insurance Code of Practice
• Perform the duties assigned to you from time to time to the best of your abilities
• Understand key metrics and triggers required to ensure sustainable Service Excellence

To be Successful in this role, you will require the following:

• Excellent communication skills - Verbal and written with Strong attention to detail
• Service experience and the ability to effectively communicate the features and benefits of a policy/product/service
• Display courtesy, understanding and empathy on client related calls
• The ability to multitask updating information and generating correspondence for customers
• Resilience, confidence, positive attitude, pro-active and highly motivated approach to work
• Thorough understanding of contact centre metrics and associated KPI’s
• Must be an Australian Resident with full working rights

  
We are looking for driven and motivated Customer Service agents who want to join a growing ASX listed company and make a difference in an integral part of the business. Freedom insurance is offering a competitive base package + uncapped commissions and career progression. We offer full training and support to all our employees and have an extremely positive and rewarding culture. If you have any questions or would like to discuss the role in more detail, please contact Angy Iskander on 0405 310 322 or alternatively, apply via the link below.