Customer Relationship Manager - Collections
Are you resilient, assertive and have great communication skills? Want to make great monthly bonuses? We have the job for you!
Summary about this job
Customer Service - Call Centre
Company: Credit Corp Group Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-4325-6203
Fax: +61-8-1302-6163
E-mail: n\a
Site: n\a
Detail information about job Customer Relationship Manager - Collections. Terms and conditions vacancy
- 7 AUG 2018 Start date
- Great Culture!
- Great work life balance! Monday - Friday 8:30am - 5:00pm
The opportunity
Internally known as a Customer Relationship Manager you will manage a portfolio of accounts by guiding our customers to resolving their financial problems. Your main responsibilities will be:
- Generating and investigating leads
- Negotiating with customers
- Making high levels of outbound calls
- Problem solving
What's in it for you?
- Salary: our base salaries start from $48,000 + Super + uncapped bonuses as entry level, but we will pay more for experienced candidates
- Growth: your salary will be eligible for review every 6 months
- Training: 4 weeks of paid training to equip you with all the skills you will require
- Progression: potential to move into a senior role within 12 months - Most of our leaders started off as a Customer Relationship Manager, so career progression is just not lip service, we practice what we preach.
What are we looking for?
- Communication: clear and confident with the ability to have tough conversations
- Persuasive: the ability to positively influence others
- Competitive: we get a kick out of competing with each other and other teams
- Respectful: every conversation needs empathy and understanding for people's situation
The Perks
- Bonuses: our targets are achievable and the bonuses lucrative. We also pay for near target performance!
- Monthly massages: yes… you read that correctly!
- Fresh fruit: free fruit delivered to the office
- Bi Monthly award functions: we celebrate the success of our workforce
- Flexible working hours
- Job stability: we are the market leaders and offer genuine career progression
Who are we?
Credit Corp Group is not your average Debt Collection agency. We are 1500+ strong, with offices across Australia, USA and the Philippines. We're an ASX200 company, with 2 main business streams: debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our clients and staff.
You don't have to be mean to be a debt collector! We value attitude over years of experience, so if you're currently working in a different industry or looking for stability then we would love to hear from you.