Call Centre Customer Service Consultant

Summary about this job

Detail information about job Call Centre Customer Service Consultant. Terms and conditions vacancy

CoreLogic RP Data is the industry's leading provider of property information, analytics and risk management services in Australia and New Zealand, serving thousands of real estate agents, developers, investors and multi-national corporations and financial institutions, including the Reserve Bank of Australia.

We are looking for.......

A full-time researcher to become a member of our Chatswood team. If you have a positive attitude, an inquisitive nature and an excellent telephone manner, we encourage you to apply.

This role requires research via the telephone or other sources, for descriptive information on a variety of individual construction projects from early planning through to the construction stage.  The data sourced needs to be accurate, relevant and timely for our customers. Information is sourced on construction projects, whilst maintaining and building relationships with contacts in the construction industry.

Key responsibilities:

• Preparation of "on point" questions before telephoning contacts for updated information
• Telephone contacts on recalled projects to ensure accurate updated information
• Assist in database maintenance including clarification of contact details
• Maintain relationships with industry contacts
• Obtain further information outside of the projects you are updating
• Manage workload to ensure projects are updated in a timely manner

To be considered for this role you will need to:

• Have an excellent telephone manner
• Demonstrate accurate data entry skills
• Exercise attention to detail, sound judgement and problem solving skills
• Minimum typing speed of 30wpm 
• Work both independently & part of the team
• Possess excellent time management skills

Training and extensive support will be provided. 

Applicants must have the right to work in Australia