Customer Service Specialist - Billing
Strong excel skills and data skills? Have you worked in customer service? This might be the role for you.
Summary about this job
Customer Service - Call Centre
Company: Red Energy
Location: Melbourne
Work type: Full Time
Salary: Generous base salary + super + bonus
Phone: +61-2-7538-9634
Fax: +61-2-9417-5047
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist - Billing. Terms and conditions vacancy
It’s exciting times here at Red Energy – our merge with Lumo Energy means that we are now a company with over 1000 employees, in a brand new purpose built office in the heart of East Richmond. We first entered the energy market in 2004 - we wanted to provide something different, to shake things up and we've certainly been doing that for over a decade!
Due to this continued organisational growth, we have permanent full time opportunities available for Customer Assist Specialists to work across our Billing Solutions Team.
Methodical. Process driven. Attentive to detail. Adaptable. If these are words that encapsulate your approach to work and you’re looking to build on your existing experience within the energy industry, this could be the role you’re looking for.
You will be able to spot patterns in the way problems occur and show initiative in improving the way information is provided. You will be able to demonstrate adaptability in the way you manage your time and your attention to detail will be particularly important when dealing with high volumes of data. Of course you will have an excellent customer focus and the ability to adapt to changing circumstances.
Your robust problem solving skills and your innate ability to navigate around various systems and processes will see you succeed in this role.
You will be an advocate of our values and happily contribute to meeting team objectives.
In return for your hard work you will receive:
• Competitive base salary with salary reviews and the potential to earn bonuses every 6 months
• Comprehensive training and ongoing support
• 25% pay on time staff discount off your electricity and gas bills
• Two additional days off per year (which we call Good Life Leave)
• Option to purchase four additional weeks annual leave per year – who doesn’t like holidays?
• Annual Myki card at a discounted rate - we are close to both rail and tram lines
• 12 weeks paid parental leave
• Employee discounts on private health insurance
• Discounted gym membership
• Novated leasing
• Regular company functions and so much more!
If this sounds like the opportunity you’re looking for, we would love to hear from you.
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