Senior Customer Experience Officer, NAB on George
Be on a fast tracked leadership development pathway to become a Manager of your own branch.
Summary about this job
Banking - Retail/Branch
Company: National Australia Bank
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3058-4136
Fax: +61-7-9465-1538
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Experience Officer, NAB on George. Terms and conditions vacancy
- Coach and mentor a team of Customer Service Officers in Home Lending
- Use your mortgage expertise and build your leadership skillset at NAB
- Let us support your learning and be part of an amazing customer centric culture!
- Coach and educate team members using Inspire methodology
- Build your profile with internal and external stakeholders as a home lending expert
- Role model exceptional customer service with every customer
This is a unique opportunity to be part of an exciting new branch concept – a first for NAB! Are you up for the up for the challenge? If so, we would love to hear from you!
For more than 150 years, we've been helping our customers with their money.
We've built our business on understanding our customers and supporting them, and we aim to take the hard work out of banking by educating our customers in new innovative ways of banking.
About the role:
NAB on George is a new style of branch that will shape the human face of NAB. With technology at your fingertips, in branch specialists, new roles and responsibilities and a highly customer focused team – why not consider a new challenge at this first of its kind branch located at 333 George Street!
We're looking for high performing and passionate lenders… the ones who conduct discovery conversations, live and breathe Inspire and who understand economic value and risks.
People who are really great at role modelling exceptional customer service. People who'll drive performance through actioning referrals from colleagues and brokers. And people who are experts in our products and services to deepen relationships based on solutions.
About you:
- Passion for exceeding customer service expectations and providing banking solutions that drive NPS Strong knowledge of banking systems, processes and products (including self-service).
- Confidence to educate customers and colleagues on leading edge digital technology options
- Ability to create and maintain an effective operating rhythm
- Experience in secured / unsecured lending products resulting in proven strong sales results
- Engaging and professional personal style that uncovers needs and maximises cross-sell during home lending interviews
If you believe you meet this criteria please apply online. We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.
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