Account Manager

Summary about this job

Detail information about job Account Manager . Terms and conditions vacancy

• Do you have knowledge of Accounting and Bookkeeping
• This is a key frontline role in Xero
• Come and #dobeautifulwork with us

Who are we?

Small business makes the world go round - it’s the heart of the global economy. At Xero we want our millions of Xero subscribers to thrive through better tools, information and connections. Because if small business succeeds jobs are created, economies thrive, and communities prosper. That’s good for everyone.

A global SaaS (software as a service) company we have a team of almost 2,000 Xeros doing beautiful work across our 17 offices across the globe. We’re ranked No. 1 by Forbes as the World's Most Innovative Growth Company two years running, Glassdoor named us one of the top 15 best SaaS companies in the world, and Canstar Blue ranked us Australia’s best accounting software company for three consecutive years (2015-2017).

How you will make an impact

This role is responsible for recruiting and educating new Xero Accounting customers who are Sole Practitioners and Bookkeepers. You will be assisting them through the initial signup and education stage. You are also responsible for growing, developing and managing Xero's relationships with existing Xero Sole Practitioners and Bookkeepers.

What you will do

• Ensure customers and their staff attend introductory webinars, events & certification training

• Educate customers on all partner resources available

• Manage all inbound sales calls and respond to enquiries

• Manage and respond to all incoming sales tickets from existing customers

• Monitor all existing and prospective customers progress through the sales cycle

• Keep all information relating to sales tickets, inbound & outbound calls in our - CRM system up to date

• Maintain and update the CRM system of all practice staff and contact details, including adding new leads

• Ensure your knowledge of Xero features and functionality is kept up to date via Xero training and update Webinars

• Promote education webinars to prospective partners demonstrating the features of Xero to assist sales conversion

Who we are looking for

This is a phone based role where experience in customer service and account management would be advantageous. You will have strong communication skills, be able to build rapport and positive relationships quickly, be a team player and have the drive and ability to achieve sales targets. You may be a recent accounting graduate or have been practising for a short time but looking for a new challenge while still able to use your knowledge on a non-traditional path.

Why you’ll love Xero

At Xero we value our people, we want them to do the best work of their lives, and have endless opportunities to love and grow their career. We offer a great package that includes a competitive base salary, commissions and even Xero shares.

A purpose driven company we attract people who want to help us have a positive impact on the world by helping small business thrive and be successful. Our passionate, innovative, and #human team of Xeros across the world want to know that the work they do every day makes a meaningful difference.

Diversity of people brings diversity of thought and we like that. A collaborative and inclusive environment is important to us and we support flexible working arrangements. We have a unique and special culture based around our values (#ownership, #challenge, #beautiful, #human and #champion) and offer a number of other great benefits and perks.

So if you want to hear more and get the opportunity to help shape the next phase in our the Xero success story please apply!

Xero is an Equal Employment Opportunity employer. We will address any requests for reasonable adjustments in the workplace from applicants with disabilities.