Regional Key Account Manager, Asia Pacific

Summary about this job

Detail information about job Regional Key Account Manager, Asia Pacific. Terms and conditions vacancy

• Senior Asia Pacific role
• Work closely with one of the most attractive companies in the world
• Melbourne based significant Asia travel requried

About the role 

Securitas is looking for a person who, together with the Securitas AMEA leadership, is excited about the opportunity to develop world class security services to one of the most attractive companies in the world.  Our customer has a strong growth agenda where a standardized, strong service delivery is key while we at the same time challenging the status quo and develop market leading security services to strengthen the customers security outcome and Securitas position as a market leader in Asia Pacific.

The responsibilities

You will be required to drive the strategic relationship across Asia Pacific, including being responsible for customer satisfaction, service delivery, revenue and profitability. You will be responsible for managing and growing the account relationship with the broader customer stakeholder group, managing the Securitas delivery team across the region. 

Your key responsibilities will include:
 

• Regional ownership of the key account relationship and the management and leadership of the team that has been established to support our key client’s corporate security and service delivery strategy.
• Overall responsibility for the general management of the Customer account across APAC and in doing so meet all contractual responsibilities and commitments.
• Establishment and maintenance of Account Strategic & Development Plan in conjunction with Local and Central Operations
• To liaise with the Customer country, divisional and global representatives regarding all matters outside of agreed delegated levels of authority.
• Management of staff and suppliers.
• Leveraging the corporate support of Securitas in terms of solution design, supply chain management, service delivery, and subject matter experts to deliver ‘best in class’ solutions for the Client.
• Ensuring that the Securitas delivery team successfully completes scheduled activities and provide prompt and courteous response to Customer requests.
• Manage plans to train, develop and retain the necessary skills within the Account to meet the Contractual obligations in the account and Securitas standards.
• Ensure measurement and reporting related to Key Performance Indicators and SLAs supporting continuous improvement and development of all key areas of the Securitas service delivery
• Manage audit and control routines, development of gap analysis and corrective actions as appropriate.
• Maintain and develop Environmental, Health and Safety processes and procedures as required by Customer and Securitas.
• Management of budget, equipment and materials on behalf of Customer and Securitas.
• Manage profit and loss of overall account in conjunction with Securitas regional COOs and Country Presidents as appropriate.
• Supporting senior management with the retention and growth of the Key Account relationship.
• Cooperate with Transition resources to ensure a seamless and timely transition.
• Supporting renewals and major expansions with Customer as required.
• Support the Customer with scaling the Securitas solution to meet changes in demand and requirements
• Providing timely and effective communications with all employee levels within the project, the client's organization, and Securitas.
• Sharing process improvements with peers.
• Support continuous development of business processes and procedures.

The successful applicant will have:

Preferred

• Degree in Security Risk Management, Business, or a Property Related
• 6-10 years of Security Key Account Management work
• Knowledge and experience of working within the ASIA/EMEA/AMER geography.

Mandatory

• Strong market knowledge and the ability to develop and deliver security services solutions
• Demonstrated ability to lead account management teams in multi-cultural and multi-country environment
• Excellent Customer Service and Commercial Skills.
• Passionate about creativity and enjoys developing news ways to present ideas.
• Desire to learn and enjoys taking on challenges.
• Self-driven with ability to multi- task.
• Demonstrated ability to manage an account with high quality and within contractual frames.
• Excellent English language and communication skills, spoken as well as written.
• Strong knowledge of Microsoft Office applications.

Additional Information

In addition to your base salary Securitas will offer a competitive annual bonus.  The role will be based out of Melbourne, Australia and will require extensive travel throughout Asia Pacific.     

How to apply 

To apply, email your Brett Pickens at [email protected]