Handover Coordinator
We are looking for a FT candidate to handover caravans to our customers by breathing our values & to ensure best customer service is provided.
Summary about this job
Sales Coordinators
Company: APS Private
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-3490-9692
Fax: +61-7-4370-3008
E-mail: n\a
Site: n\a
Detail information about job Handover Coordinator. Terms and conditions vacancy
Great Opportunity to work with, well-established and rapid growing company alongside a highly motivated and fun team. Well know Caravan Business ‘Newage Caravans Sydney’ are located at St Mary's who are seeking a suitable candidate to fill in the position of a Full-time Handover Coordinator role due to company undergoing restructure.
Responsibilities:
- Check and maintain the cleanliness of caravans before hand over by referring to checklist
- Report any defects or damage in a timely manner before the arrival of customer
- Check and maintain that caravans has been registered online
- Check and maintain that customer is advised of booking and on time for Hand over
- All customers to be contacted 24hrs before handover and given a brief understanding on what to expect on handover procedure
- Check Trade ins of Caravans are correct
- All trades to match trade in evaluations and PPSR (Finance owing) checks. If trades do not match, escalate to Sales manager or GM immediately before any exchange of product or removal of assets off premises
- Maintain Spare parts and Accessories
- To upsell customers accessories and maintain stock levels
- Full and complete Handover
- To maintain product knowledge and any new changes to caravans always. Must have highest standards and manors during handover
- Keep customer up to date with any changes on their Caravan
- Maintain all paperwork and booklets are in caravans for Handover.
- To have any further accessories or promises in the van before customers arrival
- Wash and detail if need be
- To assist in cleaning vans if required and make sure product is presented to the highest standards always during and before handover
- Report/find any faults before handover and reports to Workshop (via email/phone)
- May be required to do weekend handover from time to time
- Help and support of any shows when required
- To assist customer assurance officer when required
Requirements:
- Diploma/ Certificate in Customer service or Sales (Accepted)
- Confident, friendly, and outgoing personality
- Customer service-oriented attitude
- Good phone manner and ability to remember names of callers
- Must be well presented and polished
- Managing of responsibilities and procedures
- Product Knowledge and Demonstration
- Ability to priorities, multi tasks and meet deadlines
- Strong presentation
- Ability to effectively communicate with colleagues and customers
- Excellent organisation and time management capabilities
- 1-year previous work experience in similar role
- Computer literate with Intermediate skills in Microsoft Office and the ability to learn in house programs and systems such as COMMs, EGM (lead management systems) etc.
- Reporting and strategic
- Only accept Australian Citizen or Permanent Resident
Benefits:
Attractive salary package but negotiable based on suitable candidate's ability & experience. Only candidates with proven/similar experience need to apply. This position is available immediately, please forward resumes or enquiries to: [email protected]