Customer Success Specialist - Account Management
The Sales team at Tyro is growing! Apply now to join the Account Management team as our new Customer Success Specialist.
Summary about this job
Account & Relationship Management
Company: Tyro Payments
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-2072-9781
Fax: +61-2-1101-1686
E-mail: n\a
Site: n\a
Detail information about job Customer Success Specialist - Account Management. Terms and conditions vacancy
- Fun and dynamic working culture
- Sydney CBD location
- Great opportunity for career growth
Tyro is Australia’s largest fintech and newest bank. We’re giving the business banking world a good shake up, with smart technology that save Australian businesses time and money.
We are currently looking for a new Customer Success Specialist to join our Account Management team. We are looking for someone with the right attitude and desire to succeed.
The Customer Success team is responsible for managing a portfolio of retail and hospitality medium size customers. You will identify opportunities to upsell and add value into this portfolio above and beyond Tyro's core acquiring product. Reporting to the Customer Success Team Lead you will be a vital member of the Account Management team.
In this role you will be required to:
- Manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
- Generate referrals for new business by fostering strong relationships with existing customers
- Pro-actively look for opportunities to upsell Tyro banking products within a portfolio
- Meet and exceed KPIs for retention, customer NPS, and banking product activations
- Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
- Run training webinars and attends conferences and events as a representative of Tyro, where appropriate
- Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner
The successful candidate will:
- Have an enthusiasm for customer service
- Have a keen attention to detail and follow-up
- Have excellent time management
- Build strong relationships both with customers and internally
- Continuously look for opportunities for process improvements
- Have loads of initiative
- Contribute to the energetic and vibrant Tyro culture
Does this role sound like you? Apply now!
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