Technical Writer - Claims Specialist / Insurance. CBD

Summary about this job

Detail information about job Technical Writer - Claims Specialist / Insurance. CBD. Terms and conditions vacancy

We are seeking a Technical Writer or Knowledge Analyst, with an understanding of Workers Compensation, to join a rapidly growing organisation who are known for contractor retention and growth.

Do you have experience working with knowledge content or learning materials, and come with ability to excel in a fast paced environment working across various, large scale projects?

If this sounds like you & you like the sound of working every day in a dynamic team with a great manager, hit the Apply for this job button now!


You are:

You are either a Technical Writer or Knowledge Analyst with Workers Compensation knowledge, or you are a Workers Compensation Claims Specialist with fantastic writing and communication skills looking to move into a content producing role. 

This role would suit someone ideally with solid experience producing user manuals, guides or knowledge databases around Workers Compensation or the Insurance Claims process. 

You'll come with the ability to research and translate sometimes complex information into customer centric documentation with excellent editing skills and you will be able to work with all levels of stakeholders to quickly establish their needs to understand the business functionality and requirements.

A background in Learning & Development or adult learning would be an advantage. 


The role:

A key part of your role will be to effectively transpose a large amount of information into easy to understand content, whilst ensuring your work aligns with the company’s tone of voice and best practice.

You will be using a structured process to ensure information flows to the correct person so they can effectively find, understand and use the combined knowledge to service customer’s needs.

You will be creating user manuals, updating knowledge databases and producing knowledge articles, therefore your writing style needs to be clear, concise and engaging and you will need to have fantastic stakeholder engaement skills. 


They are:

They’re a large firm with some huge programs underway as part of an enterprise-wide transformation. As a rapidly-expanding business, this is a great place for contractors as there is a huge amount of work across the board.

This is an organisation that really promote a healthy work/life balance & working smarter not harder.

You'll be joining a fast-paced team working on multiple projects on a 24 months contract within an organization that prides itself on staff retention and growth within the company.


Requirements / Skills:

• A background in Technical Writing or Content Producing ideal
• Workers Compensation Knowledge essential
• Outstanding written & verbal communication skills imperative
• A background in Adult Education or Learning and Development an advantage
• Fantastic stakeholder relationship building skills
• Excellent ability to understand change

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY for this job button below.

You can also contact Danielle directly at: 
Danielle Barton
(02) 9993 1021