1st Line IT Support Analyst (12 month Fixed-Term)
Fantastic opportunity to join a leading global business law firm as a 1st Line IT Support Analyst.
Summary about this job
Help Desk & IT Support
Company: DLA Piper Australia
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-7914-2213
Fax: +61-8-9837-6917
E-mail: n\a
Site: n\a
Detail information about job 1st Line IT Support Analyst (12 month Fixed-Term). Terms and conditions vacancy
An opportunity for an enthusiastic 1st Line IT Support Analyst with one - two years' experience has become available in our Melbourne office to join our Asia-Pacific team on a 12 month fixed-term contract.
Responsibilities include but are not limited to:
- Monitoring calls in the Help Desk portal and provide end user support to resolve these calls;
- Providing high level of core application support to all end users within the guidelines of the teams SLAs;
- Developing a strong understanding of DLA Piper applications to ensure you can answer "how do I?" style issues/questions;
- Providing new and existing employees with support and guidance via phone, email, live chat and personal interaction; and
- Escalating Help Desk calls to 2nd and 3rd line and local support analyst as required.
To be successful in this position you must demonstrate a solid understanding of PC-based networks and networking, PC hardware and troubleshooting and a strong working knowledge of Microsoft Office and Windows. An understanding of mobile telephony and smartphone operation, network printing and printer technology and Internet technologies. You will be a team player who has a professional approach, excellent communication skills with the aptitude to anticipate routine problems and the initiative to resolve them.
This role is a 12 month fixed-term contract where you will be required to work a minimum of 7.5 hours per day. Shift times may vary but are generally: 7:00am - 3:30pm, 8:30am - 5:00pm or 9:30am - 6:00pm (this may also include working on weekends and public holidays).
Whilst a degree in Computer Science or similar is preferred, other industry qualifications and relevant experience in the IT Industry is highly regarded.
If you share the qualities outlined above and are looking for a position that will offer you an opportunity to develop your skills, we want to hear from you.