IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Owned by Australia's leading provider of Natural Healthcare; Blackmores Ltd
• Attractive salary & benefits package!
• Unique opportunity to join an innovative and forward thinking team

 

• Owned by Australia's Leading Natural Healthcare brand; Blackmores
• Are you looking to grow your career within IT?
• Come and join our innovative IT team in this next stage of growth

Fusion is a progressive, integrative medicine brand owned by Australia's largest Healthcare company, Blackmores Limited. Renowned for manufacturing and delivering high quality integrative medicines to consumers and healthcare practitioners, we aim to consistently place strong emphasis on vitality, health and well-being for all ages.

Position Purpose:

Working closely with our Head of Development Operations, IT & Digital staff, we are seek an experienced and highly driven IT professional to manage the day-to-day support and maintenance of our fleet of Apple computers and mobile devices across the business; Global Therapeutics & BioCeuticals. 

Your highly developed problem solving skills coupled with your customer focused outlook will see you successfully provide 1st and 2nd line Apple technical support for our users, resolving technical issues and carrying out routine maintenance tasks.

If you have a strong desire to 'own' your environment, work on interesting projects, learn and move forward in your career, this will be a great opportunity. You will be working in an innovative, 'culture first', collaborative atmosphere where talent is rewarded.

We can offer:

• Opportunity to play a pivotal role as we continue to grow our business.
• A unique culture and passion towards quality, innovation, excellence and accessible leadership.

Your key responsibilities will include:

• Providing all level 1 & 2 support for our fleet of Apple MacOS & iOS devices.
• Logging all incidents and service requests into our JIRA Service Desk system.
• Utilising the JAMF Pro platform to resolve incidents, service requests and administer all Apple devices.
• Creating articles for our Knowledge Base to ensure common issues and their solutions are well documented and available to employees to help facilitate a culture of 'self-service'.
• Tracking of all IT hardware assets including computers, monitors, phones and peripherals using our asset tracking system.
• Onboarding new employees including provisioning of equipment, logins and orienting employees to the environment. 

To be successful in this role, you will possess:
 

• Minimum 1-2 years experience in supporting a predominately Apple based environment. 
• Exceptional interpersonal and written communication skills.
• Strong working knowledge of using and troubleshooting the MacOS & iOS operating system.
• Demonstrated experience working with the JAMF Pro/Casper suite device management platform.
• Basic skills in using Active Directory and Office 365 for account management. 
• Ability to prioritise work under pressure and handle multiple problems simultaneously. 
• Ability to quickly learn technical concepts and communicate to technical and non-technical audience. 
• Strong desire to learn new skills and advance your IT career. 

In addition to the above, Apple or JAMF Certification and Terminal/CLI Mac skills will be highly regarded. 

Applications close on: Tuesday 31 July 2018.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Group Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.