Service Delivery Manager

Summary about this job

Detail information about job Service Delivery Manager. Terms and conditions vacancy

• Diverse and fast-paced role
• Friendly and easy going company culture 
• Permanent role with endless opportunity

Organisation
We love technology and we get a big kick out of helping companies use technology wisely to create a competitive edge and be ready for the unexpected, whatever that may be. We understand the challenges that today's businesses face and we enjoy finding innovative and cost-effective technology solutions.

We believe that the true benefit of information technology is utilising it to unlock innovation that enables greater operational efficiency and better business effectiveness. Ultimately, this is why we get out of bed every morning.

Based in the Channel 7 Building in Technology Park (Eveleigh), we offer a very unique workplace in a convenient location with public transport and street parking. 

The opportunity
Currently we have a an exciting opportunity for an experienced Service Delivery Manager to join our team. 

We are seeking interest from like-minded professionals who believe they can add value to our organisation by being truly passionate about owning the on-going service relationship with the assigned key managed services customer accounts.

Join our successful Service Integration & Management team, as part of the Service Delivery function to provide expertise in the management of service level agreements and on-going service management, including reporting, across our varied customer base in both government and commercial sectors.

 What's in it for you?

• Permanent career opportunity
• Salary + Super + BYOD Allowance + AH & OT
• Exceptional working environment and culture
• Genuine autonomy and ownership 
• Supportive and collaborative service delivery team
• Flexible working arrangements
• Facilities for socialising and relaxing

Role requirements

• Proven experience in a Service Management role within a Managed Services Provider
• Experience with large, complex and high profile Managed Services accounts
• Experience in the development and continual service improvement of processes and procedures in line with ITIL
• Solid experience with problem, incident and change management in an ITIL environment
• Experience working with Service Now highly regarded
• Excellent interpersonal, communication and presentation skills with the ability to communicate with tact and diplomacy at all levels (technical and non-technical) in both verbal and written communications (proven document and report writing skills)
• Experience leading, managing and communicating change
• Understanding of both IT industry and business operations to manage the integration of business strategy with current technology
• Strong analytical, problem solving and conceptual skills
• Extensive experience in establishing and maintaining customer relationships with confidence
• ITIL V3 qualified

If you are interested in this position and believe that your experience is closely aligned with the requirements then please forward your application via the APPLY Button.

For more information on AC3 and our vacancies please visit http://www.ac3.com.au/about-us/work-with-us 

Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.

All positions at AC3 are subject to a police clearance.