Partner services manager
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Experienced Vendor Manager/ Service Delivery Manager and looking for the next challenge?
Summary about this job
Management
Company: Talent – Winner ‘Seek Large Recruitment Agency of the Year’ 3 consecutive years!
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-7288-2580
Fax: +61-3-3137-6801
E-mail: n\a
Site: n\a
Detail information about job Partner services manager . Terms and conditions vacancy
- Shape the way the business works with partners
- Positive change in place
- Real opportunity to implement your best ideas
You'll be a part of what is an exciting shift in the business, empowering their leaders to deliver massive improvements to the way services are delivered. We need an experienced hand who can lead through change, identify new services and ways of working to support the business and help external partners deliver those.
Your Responsibilities:
- Leading and managing the delivery of ICT services via external partners and providers
- Ensures support of all core IT systems is provided effectively as per agreed business support timeframes
- Work as the conduit between the business and service partners
- Manages service performance with 3rd parties through the establishment and management of appropriate Service Level Agreements (SLAs) and service-based contracts
- Managing ongoing stakeholder relationships and continuous improvement activities
- Review and identify potential risks within IT operations and develop plans to minimise/mitigate risks
Your Experience:
- Previous experience in an SDM or vendor management role
- Operational background
- Well-developed understanding of IT change management and service operation processes
- An understanding of IT contract schedules
- Ability to work with the business to design new services and processes
Please apply now or contact Marissa Gough on 3221 3333 for further information
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