Helpdesk Support Specialist

Summary about this job

Detail information about job Helpdesk Support Specialist. Terms and conditions vacancy

• Helpdesk Support role with Australia's most exciting Fintech business
• Circular Quay location with awesome offices and a friendly team environment
• Genuine scope to move into a Technical / Functional BA within 12-18 mths

As one of the fastest-growing Fintechs globally (and Australia's fastest-growing), Lendi is a marketing and technology company and home loans are our product.

We're revolutionising the industry with a best-in-class technology platform and suite of tools that takes the hard work out of home loans - for our Customers and Staff alike.

Due to ongoing growth, we're seeking a Helpdesk Support Specialist to assist our staff with IT Support-related items across our internal platform, Salesforce and other secondary applications. The team works in a very flat and agile environment that fosters innovation, team work and is a true meritocracy. 

This newly-created position will see you providing helpdesk support for the first 12 – 18 months, and we are seeking people who have a view to progressing into a technical / functional BA role thereafter.

Job tasks and responsibilities

• Working with key stakeholders to gain business context and knowledge to support your growth into a technical/functional BA position
• Supporting our CRM application and working with our best-in-breed technical architecture as well as multiple third-party data producers
• Respond to customer support requests within SLAs with the highest level of service
• Triage and manage level 1 requests and acting as level 2 & 3 support
• Track and route problems and requests and document resolutions
• Document processes in Wiki and collaborate with users for more effective resolution processes

Skills and experience

• Minimum 1 years’ experience working in a similar Helpdesk Support role
• Truly passionate about service delivery, with an aptitude for process and efficiency
• Knowledge of Salesforce a bonus
• Experience working with contact-centre or IP phone platforms (beneficial)
• Previous Experience supporting CRM/Workflow applications is desired
• Effective written and oral communication in identifying and escalating situations requiring urgent attention
• Network activity monitoring and hardware troubleshooting (advantageous)
• Must be able to engage with stakeholders at all levels
• Active learner; ability to quickly pick up systems and processes both technical and non-technical.

Job benefits and perks

• Free gym membership
• Office yoga
• Free massages
• A week's additional annual leave after 3 years' service
• Open pantry with complimentary food for staff
• Complimentary beer/wine fridge open on Friday afternoon 
• Friendly, work hard, play hard culture
• Awesome Circular Quay location
• Regular social activities.

The opportunity:

Working from our awesome Circular Quay offices, you'll be working with a best-in-breed team of people who are passionate about changing the way consumers search and apply for home loans.

You'll be provided with the best tools and be part of an industry-leading marketing and tech business that is experiencing exponential growth. As such, the opportunities for career advancement will be significant. As a forward-thinking, entrepreneurial Fintech, we love what we do, and want to take people like you on the journey.

So, if you want to be part of the action, apply now and attach a cover letter detailing your relevant experience; why you're the best applicant, and what separates you from your peers.