Technical Support Officer

Summary about this job

Detail information about job Technical Support Officer. Terms and conditions vacancy

The client & role:
As an IT Support Officer you will provide Level 2 and 3 IT support to end users within a geographical distributed office.


Key duties:

• Providing Level 2 and 3 support within the office environment.
• Manage hardware and application requests and support queries.
• Installation and maintenance of all IT equipment used within the corporate environment, including but not limited to desktops and computer room equipment.
• Ensure hardware maintenance processes and documentation of required repairs.
• Participate in the development of solutions to meet business needs, and support cross technology process improvement initiatives.

 
Experience / Qualifications:

• Strong experience in providing technical IT support in corporate organisations especially in a geographically distributed team.
• Demonstrate technical knowledge in supporting desktops, switches, routers and other IT equipment that supports the office environment.
• Experience supporting Microsoft Windows 7/10 environments.
• Commercial use supporting MS Office 2010/2013/2016.
• Experience working in ITIL environment
• Outstanding customer service skills is absolutely essential where this position will involve phone/email support.
• Must have C class driver licence

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Tracy Dhir by clicking the "APPLY NOW' button.