LMS Implementation Manager
LMS Implementation Manager - to complete a variety of administrative and data management tasks, as well as the establishment of new clients and users
Summary about this job
Help Desk & IT Support
Company: Governance Risk and Compliance Solutions Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5527-5807
Fax: +61-8-5960-7878
E-mail: n\a
Site: n\a
Detail information about job LMS Implementation Manager. Terms and conditions vacancy
- Melbourne CBD location
- Innovative eLearning company
- Great team culture
GRC Solutions is one of Australia's leading governance, risk and compliance service providers and is distinguished by the depth and scope of our products and services. Due to growth, our organisation is looking to appoint an Implementation Manager in our Melbourne office.
In this varied role you will complete a variety of administrative and data management tasks, as well as the establishment of new clients and users. This requires a meticulous and unwavering attention to detail.
You will support and train our clients on the implementation and set up of our award winning Salt Compliance eLearning solutions and supporting our client base. To do this successfully you must be a strong communicator, well presented and experienced in dealing with external clients.
You will focus on the ongoing client management, acting as the client contact for software upgrades, technical support and general inquiries. Your role will support the ongoing success of our products and retention of our existing clients.
This is a client facing role and you will be dealing with some of Australia's largest corporations.
Primarily this role will entail:
- Implementing Salt Compliance eLearning solutions at client sites
- Conducting client site training to administrators of the compliance training software
- Working with clients to ensure successful implementation and use of the compliance training software
- Providing help desk support to client administrators and users
- Maintaining client relationships
- Liaising with other business areas to escalate problems
The ideal candidate will have a passion for client service and technology.
Selection Criteria:
- Relevant tertiary qualifications
- Demonstrated communications skills
- Sound judgement and discretion
- Excellent presentation skills
- Demonstrated ability to build rapport and maintain effective client relationships
- Multi project management
- Cultural change awareness
- Evidence of ability to support and implement business and account management plans
Attitude & Essential skills:
- Excellent communication skills, fluent English, both verbal and written
- Ability to explain complex concepts to non-technical users
- Ability to communicate with people at all levels
- Strong problem-solving skills to resolve issues with a thorough and methodical approach
- Proven ability to think ahead, set priorities and work under pressure to meet deadlines
- Proven organisational skills
- Interest in technology
- Customer focussed
- Experience with help desk support
- Willingness to function as part of a team
- Professional presentation
- Documentation skills
Technical Skills
- Database experience
- Proficiency in Excel
- eLearning experience advantageous
For further information visit our website: https://grcsolutions.com.au