Tech Support Engineer

Summary about this job

Detail information about job Tech Support Engineer. Terms and conditions vacancy

We’re looking to add talent to our team!

Tatts Group has combined with Tabcorp to create a world-class diversified gambling entertainment group.

We have an operational footprint across every State and Territory of Australia. If you love to have fun and play as a team, we’d love to hear from you.

WHAT YOU WILL DO:

• Maintain knowledgebase through the creation, modification and review of articles
• Deliver superior support services to corporate staff in all IT support capacities, including desktop, software, hardware, business applications and remote support
• Monitor multiple streams of incoming service requests through phone, email and self-service and maintain all document trails
• Maintain physical assets, asset tag, manage stock and stock take records across multiple sites
• You will be available 7 days a week, rostered an average 38 hours per week.  Plus be available on the on call roster

WHAT YOU WILL BRING:

• Knowledge of best practise and principles for Knowledge Management
• Extensive experience supporting and troubleshooting an Apple environment including MAC, iPhone and iPad's
• Excellent technical skills in OSX, Windows 7, Windows 8, Group Policy, Active Directory, Microsoft Exchange, Security Groups, Distribution Groups and File Server Security
• Experience within a complex and fast paced Service Desk environment with the ability to troubleshoot issues under pressure
• Strong knowledge of a variety of technical hardware, ability to diagnose faulty components, printer devices, photocopiers
• Exposure to Microsoft System Centre Configuration Manager, and SOE deployment development and techniques
• Knowledge of TCP/IP, VPN, proxy and networking concepts, remote access technologies, such as RDP, Citrix
• Demonstrated understanding of Agile methodologies (desired)
• Drivers Licence required as you will be travelling between our offices at times