Junior Infrastructure & Helpdesk Support

Summary about this job

Detail information about job Junior Infrastructure & Helpdesk Support. Terms and conditions vacancy

At Maia Financial, we create dynamic solutions to achieve the extraordinary! 

We work in an innovative culture, have a diverse and approachable leadership team and a flat organisational structure. We offer a competitive compensation package, work-life balance and our supportive leaders actively foster career development.

Joining a financial services organisation in Sydney CBD you will be a critical member of the team being the point of contact for all technology requests and issues. You will coordinate the service desk dealing with around 15-20 enquiries per day across Australia and New Zealand. If you are looking for entry level role in a forward thinking organisation and are looking to begin your career then this is definitely the opportunity for you!

IN THIS ROLE YOU WILL GET TO:

• Maintain end user equipment (laptops, desktops, mobiles);
• Assist in the daily management of all support ticket enquiries;
• Develop knowledge based articles to provide faster and improved resolution times;
• Assist with projects defined by the technology roadmap;
• Uphold a supportive and organised service culture;
• Record and maintain information on starters and leavers ensuring systems are kept up to date;
• Recommend resolutions to any gaps or vulnerabilities in current processes;
• Assist in user security and safe computing practices;
• General IT assistance and maintenance and any ad hoc project initiatives.

DOES THIS SOUND LIKE YOU?

• Tertiary qualifications in Computer Science, Business Management, Information Technology or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the above duties;
• Excited by the thought of working with people and technology;
• Experience in troubleshooting and solving user problems (essential);
• Experienced in deciphering complex concepts clearly and concisely for others to understand;
• Able to build interpersonal relationships and comfortable being the level 1 point of contact for all service desk enquiries;
• Experience in general IT maintenance;
• Ability to navigate through tasks and multiple transactions with ease, accuracy and to deadlines;
• Solution-focused;
• Ability to critically think and implement improvements where required;
• Attentive to detail;
• Excellent written and verbal communication skills;
• Ready to learn, grow and develop your skills.

We pride ourselves on hiring top talent who are responsible, accountable, creative, innovative and committed, love what they do, and want to make an impact in their business and to their client portfolio. We are a busy and dynamic organisation, and are always on the hunt for people who have a passion for living our core values:  Freedom, Trust, and Care!

DISCLAIMER:

NB. Please note all applicants will be required to complete an online application form, and be prepared to attend up to two interviews.

All applicants are required to have a current right to live and work in Australia to be eligible for this role.

Maia Financial never discriminate on the basis of race, colour, gender, sexual preference, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction and social origin in accordance with Federal Law. We value having an inclusive and diverse workforce.

The information we collect will be handled sensitively and securely in compliance with the Maia Financial Privacy Policy.

We look forward to hearing from you!