Service Administrator

Summary about this job

Detail information about job Service Administrator. Terms and conditions vacancy

• Large and Reputable High Performing Global Organisation
• Based in Macquarie Park
• Internal Career growth and opportunity

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources.  Ecolab is the global leader in water, hygiene and energy technologies and services.  Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

We are seeking a highly organised Service Administrator to join our growing Support Services Division, working alongside the Pest Division. The main purpose of this exciting role is to coordinate the services for our service specialist and provide an exceptional customer experience for our clients. This is a very fast paced role which requires a high level of organisation, problem solving and multi-tasking all within short periods of time.  The successful person will be comfortable managing a high level of calls, finding solutions to unexpected challenges that arise, yet remain totally committed to helping keep our customers protected.

You will be a part of a smaller team and together are responsible for meeting and exceeding  client and customer expectations across Australia, embracing the safe work culture and assisting in growing our business.

Key duties/Responsibilities

• High volume scheduling/ coordination for Service specialists   
• Amend schedules to reflect changes as per customer request
• Day to day operational administration and data entry
• Daily, weekly, monthly report preparation as required
• Regularly liaise with Field Staff and Supervisors
• First point of contact for all customer liaison and arranging services
• Assist with ensuring the highest standards of Health, Safety, Environmental and Quality performance is achieved
• Other tasks as required.

Skills/Experience

• Experience scheduling in a high volume or similar is desired but not essential
• Proven experience providing administration support
• Strong customer service experience, excellent telephone manner and able to take ownership of the role
• Intermediate-Advanced MS Excel 
• Excellent interpersonal and customer service skills
• Strong communication and organisational skills

At Ecolab, we are dedicated to ensuring our associates are provided with an environment geared toward the recognition of achievement, growth, safety and well-being. There are various opportunities to receive additional rewards and recognition from time to time. We also offer our associates opportunities to participate in Ecolab stock ownership, health and well-being subsidies, study subsidies, product and service discounts, and the opportunity to champion community activity programs.

Ecolab is an equal opportunity employer that relies on diversity of our work force to drive innovation and growth.