APS3 Service Support Officer

Summary about this job

Detail information about job APS3 Service Support Officer. Terms and conditions vacancy

• Job Reference #5785
• 13 month contract, plus possible extensions 

The Client
Our Federal Government client is looking for a candidate who has strong communication skills to service the needs of their clients. This position is based in Sydney CBD.

The Role
You will work within a team to provide front line customer service for clients who may be facing significant or complex challenges. Our client is looking for someone to undertake the following duties: 

• Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers and escalating potential issues to the leadership group when needed.
• Provide support to the team by assisting with client appointments and diary management, centre file management, SMS reminders.
• Provide support to departmental programs by processing client allocations, referrals and requests for further sessions and file management.
• Provide support to the delivery of programs by assisting with promotional activities, data entry to the CMS and organisation of events.
• Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the REO.
• Liaison with internal and external stakeholders in relation to the regional service delivery model.

To Apply
If this is the perfect role for you, please email your resume and brief covering letter to [email protected] or give our one of our friendly team members a call on 1300 946 471 to discuss. Please reference job #5785.