Project Support - Customer Experience

Summary about this job

Detail information about job Project Support - Customer Experience. Terms and conditions vacancy

Air Liquide is the world leader in gases for industry, health and the environment, and is present in 80 countries with 65,000 employees. Oxygen, nitrogen, hydrogen and rare gases have been at the core of Air Liquide's activities since its creation in 1902. Using these molecules, Air Liquide continuously reinvents its business, anticipating the needs of current and future markets. We provide innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.

 
A new contract role exists to support the Customer Experience Manager in a range of projects, including the deployment of a national telephone system, launch of new customer invoices, improvement of reports and how information is presented, development of customer care training program.


This role will be to research, analyse data, write reports and make recommendations across a range of areas including:

• The workflow requirements necessary to provide excellent customer experience over the phone
• Develop dashboard reports that allow the business to measure and manage phone interactions   
• The business processes necessary to produce invoices and opportunities to improve the invoice to exceed customer expectations.

This unique opportunity requires:

• A bright and pragmatic Graduate
• Excellent research and problem solving skills
• Excellent interpersonal and communication skills (written and verbal)
• A fresh perspective to providing an excellent customer experience
• Discipline, work ethic and excellent time management
• The confidence to work autonomously and the knowledge of when to escalate to your Manager
• Enthusiasm and a positive attitude.

This role will be an initial 9 months with scope for further extension. Based in North Sunshine, you will ideally drive to work and make use of their onsite car parking.

Apply online today to take the first step in your new career!