Medical Receptionist
Join our leading NFP organisation delivering primary health care services to Aboriginal & Torres Strait Islander communities across South East QLD
Summary about this job
Receptionists
Company: Institute for Urban Indigenous Health
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-3714-9372
Fax: +61-8-9041-1439
E-mail: n\a
Site: n\a
Detail information about job Medical Receptionist. Terms and conditions vacancy
What do we do?
The Institute for Urban Indigenous Health (IUIH) was established to provide a coordinated and integrated approach to the planning, development and delivery of primary health care services to Aboriginal and Torres Strait Islander populations within the South East Qld Region. The IUIH is a lead agency working in partnership with key stakeholders to support the effective implementation of the Council of Australian Governments ‘Closing the Gap’ initiatives.
- Join this dynamic organization and drive your career forward
- Competitive Salary Package arrangements are available
This role: The Medical Receptionist is responsible for providing a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.
The position will be responsible for:
- Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow /wait times within the day
- Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals
- Prioritize patients when necessary and screen urgent phone calls
- Provision of client services to all clients to the clinic including allied health and specialist health services, i.e. General, Family and Child Health, Podiatry, Optometry
- Confirm with patients follow up dates and next appointment dates, including reviews and health checks
- Coordinate patient registrations and maintain patient contact details
- Update client’s personal details – address, phone numbers, Medicare numbers, healthcare card and pension card numbers daily
- Fill out history sheet for new clients in charts
- PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
- Medicare item numbers promptly and accurately entered into Medical Records System.
- Medicare claims are compiled and lodged weekly via Medical Records System
- Review, monitor and audits of data accuracy Checks are run to audit data accuracy
- Claims are reconciled against received income and errors/discrepancies followed up
To be successful in this role, you will have:
- Certificate III or equivalent relevant experience
- Previous experience working with an electronic Patient Management System (e.g. MMeX)
- Current Blue Card or willingness to apply
- Current First Aid Certificate
- Current C Class Driver’s Licence (QLD)
In return, you will be rewarded with the opportunity to develop your career within this organisation that truly values its people.
Enquiries regarding the position can be directed to:
Lavarna Young via email on [email protected]
Applications (Resume and brief Covering Letter) must be submitted via Seek
APPLICATIONS CLOSE – Friday 27 July 2018