Practice Manager
We are seeking an experienced practice manager to work 3-4 days per week at our busy psychology practice in Mona Vale
Summary about this job
Office Management
Company: Berry and Reynolds Psychology
Location: Sydney
Work type: Casual/Vacation
Salary: $30 - $39.99 per hour plus super
Phone: +61-7-8093-4517
Fax: +61-2-8352-4542
E-mail: n\a
Site: n\a
Detail information about job Practice Manager. Terms and conditions vacancy
We are seeking an experienced practice manager, preferably with experience in a psychology clinic or medical practice.
Duties and responsibilities:
- Manage a team of 10 psychologists and 2 receptionists, with 3-4 psychologists working per day. You would be responsible for staff leadership and management, including ensuring effective work practices, resolving staff difficulties, conducting performance reviews, and recruitment and training of new staff.
- Oversee operational management including budgets, financial management, and processing payroll.
- Become an expert on all referral types, and build excellent working relationships with other bodies, e.g. insurance agencies, government program administrators.
- Oversee management of all client enquiries and bookings through our online practice management system, Healthkit.
- Oversee the management of all referrals and communicate with referrers and Medicare as needed.
- Oversee all client payments and rebates, including invoicing to external parties. You will be responsible for knowing all invoicing systems for different programs, and seeking payment of outstanding invoices in a timely and efficient manner.
- Carefully manage issues of client safety and risk. You will be responsible for maintaining office policies on risk-management and guiding receptionists in making decisions in the interests of client safety.
- Ensure an exceptional level of customer service and customer satisfaction.
- Enforce and apply workplace health, safety and quality standards
- Ensure compliance with government guidelines and procedures, e.g. APS
- Monthly and quarterly record-keeping to monitor the position of the business.
- Daily administrative duties will including record keeping, printing and mailing correspondence to doctors, scanning and uploading documents to client files, updating client information, managing waitlists and cancellation lists and follow-up lists, daily financial balancing.
Essential criteria:
- Excellent interpersonal skills and a strength in team-work.
- Experience in staff management, leadership and operational management.
- Experience managing a health practice of similar size, preferably a psychology practice.
- Excellent computer skills and extensive experience in Microsoft Office.
- High level written and verbal communication skills.
Desirable criteria:
- Experience with Mental Health Care Plans, Medicare, and Psychological Access Plus.
- Experience with practice management software, e.g. Healthkit
- Experience with accounting software, Xero
- Mental Health first aid certificate and/or Suicide Prevention training
About us:
Berry and Reynolds Psychology is a youth based psychology practice located in Mona Vale, on Sydney's Northern Beaches. We are a friendly and professional team of psychologists who work collaboratively to help our clients achieve the best outcomes. We pride ourselves on providing a positive work environment with plenty of support for all staff.
Please forward your resume and cover letter to Dr Stacey Berry at [email protected].