Administration / Customer Service Role

Summary about this job

Detail information about job Administration / Customer Service Role. Terms and conditions vacancy

Gem Apartments is an established accommodation business in Southbank. The accommodation is self contained apartments.

We are looking for someone to fulfil the following duties

Customer Service

• Answer guest enquiries over the phone and via email
• Travel from our Port Melbourne Office to check in guests (as required)
• Respond to guest reviews

Administration

• Process guest reservations
• Co-ordinate all aspects of guests stay including accurate arrival details, bedding configuration, extras, departure time 
• Maintain availability across a variety of platforms
• Load and amend room rates
• Update minimum stays as required
• Provide administration support to the housekeeping team, by keeping maintenance records and providing daily housekeeping reports
• Co-ordinate access to tradespeople, which may include travelling from Port Melbourne to Southbank
• Provide administration support to Management as required
• Assist design & implementation of sales campaigns
• Assist design & implementation of social media and email marketing.

The position provides a good balance of "office time" versus "on the road", with a supportive management and housekeeping team. Being a small business, there is a wide variety of tasks available for a self motivated individual.

We are seeking someone with

• a high degree of self motivation
• attention to detail
• strong administration skills 
• excellent interpersonal skills

The position is Monday - Friday 9am - 5pm with a 3 month probationary period. 

The successful applicant must have a car for travelling between Southbank and Port Melbourne, and a car allowance applies.