Customer Liaison/Scheduling Officer

Summary about this job

Detail information about job Customer Liaison/Scheduling Officer. Terms and conditions vacancy

ACE+ is an award winning, dynamic and expanding building maintenance and service company based in Maylands.

With a strong, well recognised brand and a blue-chip client base we offer our services to customers across the Perth metropolitan area.

An exciting opportunity exists for an energetic and well organised person, who is committed to excellence, to join our team as a full time employee in the role of  Customer Liaison/Scheduling Officer. 

Your main duties will be:

• Dealing with Customer Bookings
• Scheduling & allocating works for our 36 Tradespeople
• Ensuring in-progress and pending jobs are in-hand
• Updating clients/reporting on the status of work orders
• Ensuring company and client processes are followed
• Handling telephone and email queries from clients and Tradespeople
• Other admin duties as required

The ideal candidate will possess:

• Ability to build strong customer rapport/relationship's   
• Excellent organisational skills and the ability to multi-task
• Experience in the property/building maintenance industry 
• Ability to work in a fast-paced environment without losing attention to detail
• Ability to also work autonomously and to meet strict deadlines
• Strong commitment to customer service
• Excellent telephone manner
• High computer literacy
• Excellent customer service skills
• Experience with Microsoft Office & Scheduling Software
• Ability to work well in group situations with other team members

ACE+ will provide excellent working conditions in a friendly, welcoming environment and also a uniform.

Do not apply:

• If you are not eligible to work in Australia
• If you do not match our experience requirements
• If you are not committed to excellence
• If you do not have attention to detail
• If you do not have a positive attitude
• If you have applied previously

Please send cover letter and CV via seek