Sales Support Specialist/Customer Service Representative
Leading ICT distributor is seeking a talented Customer Service /Sales Support Specialist to join our growing Order Management team.
Summary about this job
Data Entry & Word Processing
Company: Dicker Data Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-5148-1056
Fax: +61-8-7589-3782
E-mail: n\a
Site: n\a
Detail information about job Sales Support Specialist/Customer Service Representative. Terms and conditions vacancy
- Supportive team environment with a positive company culture
- Various benefits including modern office, daily lunches, on-site gym & yoga
- Competitive salary package depending on experience
Dicker Data is an Australian owned and operated ASX listed hardware and software distributor.
Based in Kurnell, an exciting opportunity exists for a passionate and intuitive individual with customer service or sales support experience to join the innovative Hardware Sales Order Management team, reporting to the National Inside Sales Manager.
Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team, and to optimise their drive to get the job done. Don't miss this opportunity to become a vital member of our innovative and passionate team!
What you will need to succeed in this role:
- Strong initiative and enthusiasm, with willingness and aptitude to learn new procedures and product information
- Strong customer service or sales support experience
- Strong work ethic
- Ability to work in a very fast paced environment
- Ability to work under pressure and effectively prioritise work, to meet company and customer expectations
- Excellent verbal communication skills and interpersonal skills
- Intermediate MS Office literacy and ERP applications
- High attention to detail
- Strong understanding of administration procedures (e.g. ordering, receipting, invoicing, returns and payments)
- Ability to work as part of a cohesive team
Desired
- Experience with EDI / Vendor Portals.
- Knowledge of the relevant market including customers, suppliers, and competitors
What you will do in this role:
- Enter and process incoming orders – EDI, web portal based, e-mail
- Follow Vendor Bid process
- Take calls, answer emails and process requests during stated work hours
- Resolve any issues and/or escalate to the Manager
- Liaise with transport companies to ensure stock is delivered in a timely manner
Your rewards in this role:
- A highly competitive salary package depending upon experience
- Convenient on-site parking
- Staff only on-site gym and yoga classes
- A selection of freshly prepared lunch options provided daily
- A relaxed, modern office setting with smart casual dress
- Discounted health insurance options
- Access to comprehensive discounted superannuation products and insurance
- Various banking and finance benefits
- Travel and lifestyle benefits
- A professional environment comprised of driven yet supportive teams
Only those with the legal right to work in Australia may apply for this position.