Customer Support & Office Administration
Managing day-to-day business operations, including online customer support, customer returns and processing stock when required.
Summary about this job
Other
Company: OzMobiles
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2817-6598
Fax: +61-2-6038-9972
E-mail: n\a
Site: n\a
Detail information about job Customer Support & Office Administration. Terms and conditions vacancy
- Conveniently located in the CBD
- Competitive Salary
- Bonus scheme, financial incentives and discounts on products
About the business and the role
We are a rapidly growing, industry leader in the phone/tablet market. We are predominantly an online business, with a strong focus on our I.T systems and business procedures. Due to both internal and external growth this is a newly created role and thus we are seeking an energetic and flexible individual to help us manage day-to-day operations; perform quality control tests and reply to customer enquiries offering post-sales support.
The ideal candidate would have an interest in technology/phones, have a strong eye for detail and be looking for full-time hours.
Job tasks and responsibilities
- First point of contact for customers who have enquiries or issues with mobile devices purchased through us. This will be through both email and our LiveChat software.
- Process, test and manage mobile devices that are returned to us under warranty.
- Input and manage data for customer returns using our specialised computer system
- Processing inventory as required
- Customer service: Respond to online requests from customers and make enquiry phone calls
Skills and experience
Candidates must be comfortable with data entry and have an eye for detail.
Our ideal candidate should be:
- Energetic & Enthusiastic.
- Flexible.
- Strong attention to detail.
- Solid work ethic.
- Ability to work well within a team to reach common goals but are also able to work autonomously.
- Sound computer skills.
- Have previous customer service experience.
Ideal but not essential
- Experience working with mobile devices or similar electronics
- An understanding of different iOS and Android systems
Job benefits and perks
- Competitive Salary
- A great work environment – fun, fast-paced and team focused.
- Exposure to I.T systems and procedures
- An education in operations & logistics of the mobile phone industry.
- Bonus scheme – financial incentives, and discounts on products and accessories.
- Centrally located office just off St Kilda Rd – near public transport.
Applicants must be eligible to work in Australia to be considered.
Short-listed candidates will be contacted.