Business Support Lead

Summary about this job

Detail information about job Business Support Lead. Terms and conditions vacancy

Imagine a job that gives you a real sense of pride, one that fills you with passion and provides you with the opportunity to make a difference in the lives of Queenslanders every day.

We are currently seeking a highly effective Business Support Lead for our Disability Services team in BlueCare in a fixed term capacity until 29 March 2019. The purpose of this role is to support local resources within assigned Regions to undertake and build capability in relation to NDIS Service Agreements and related NDIS transition activities through mentoring, coaching and quality assurance reviews.  

The successful candidate must be available to travel frequently within Brisbane North, Sunshine Coast and Gympie regions.

Key responsibilities include:

• Assist and build capability within local resources to undertake the following NDIS Transition related activities:
  • liaise with colleagues involved in NDIS pre-planning, service scheduling and resource allocation as required
  • engage with customers, support coordinators or other relevant stakeholders
  • advise on service remodelling for individual customers
  • undertake service design with customers and/or support coordinators and develop and document quotations
  • in-depth understanding and application of the NDIS Price Schedule
  • negotiate, document and obtain appropriate approvals for NDIS Customer Agreements and/or Customer Booking Authorisations
  • populate and maintain project risk, issues, action and dependency registers and contribute to the resolution and mitigation of risks and issues 

Qualifications and Experience:

• Experience in the Disability Sector
• Demonstrated effective interpersonal and written communication skills including experience in coaching or mentoring others to build capability and confidence
• High level of general ICT competency, including intermediate level Excel, with demonstrated ability to quickly learn new operational systems and processes
• Ability to deliver a consistent, professional customer focused service
• Demonstrated ability to process information and problem solve to reach a defined outcome
• Excellent attention to detail and drive to deliver quality results
• Ability to work as a team and autonomously
• Knowledge of the National Disability Insurance Scheme would be highly regarded

Benefits:

This position will offer you the opportunity to impact the new direction for UCQ.  You will drive innovation and make a difference that will take our organisation into the future.   You will be rewarded with empowering career opportunities and a competitive remuneration package.

UCQ offer a variety of benefits including values based work environment, discounted products and services, attractive salary packaging, career development and lifestyle benefits.

For more information, please contact [email protected]

BlueCare is one of Australia’s leading providers of residential aged and community care, and retirement living. Supporting people to remain as independent as possible is our passion. Our network of 260 centres across Queensland and northern New South Wales supports the care choices of older people, people with a disability and others in need.

We are not-for-profit, part of UnitingCare Queensland (UCQ) and founded on core values with an overwhelming sense of obligation to make a difference in our community. As a leader in health and community services, our strategic plan continues a commitment to person centred care and services that enable people to have the best lives possible, whatever their circumstances.