Assistant Product Manager

Summary about this job

Detail information about job Assistant Product Manager. Terms and conditions vacancy

• Fantastic opportunity to join the Career Market Insights business in an exciting growth period   
• Progress your career with a global business
• Beautiful modern offices located in the prestigious Collins Square building 
• Utilise your exceptional client relationship and management skills

About the Role

The Assistant Product Manager plays a key role with responsibility for supporting the production and management of our suite of remuneration and benefits insights products.

Working closely with the Client Engagement Managers (CEMs), you will be required to support relationships with clients across the portfolio, ensuring a high level of customer service and satisfaction is achieved through prompt and accurate responses to client queries.

Responsibilities of the role will include:

• Support the Client Engagement Managers (CEMs) to ensurethrough regular contact with a broad range of clients via face to face meetings, telephone conversations and , emails
• Maintain client satisfaction by ensuring effective onboarding, orientation and timely query resolution
• Track client contact and ensure clients are contacted regularly to support client retention
• Work with the CEM to support the provision of timely and accurate product and services information to existing and prospective clients
• Support the CEM and Marketing Manager in the development of product specific marketing materials
• Work closely with the Analytical Services Team to understand trends and developments highlighted in each publication and develop strong, deep knowledge of products
• Participate in the peer review process across all Market Insights content to ensure accuracy and relevance
• Work closely with the survey operations team to ensure that surveys products are produced on time with accurate and relevant content
• Work with the Customer Service team to eEnsure client distribution and contact lists are current, accurate and regularly maintained

To be successful in this role you will have the ability to communicate professionally and efficiently with a diverse range of internal and external stakeholders.  

Additionally, you will have:

• A strong focus on client engagement and service delivery
• The ability to talk confidently to clients at all levels in person, via email and over the phone
• Ability to interpret complex data into easy to understand language
• An understanding of how survey trends are likely to impact on end users
• Experience working within a human resources, remuneration or reward environment will be well regarded
• Strong time management skills and attention to detail

To Apply

Please send your resume to Jessica Leahy by using the link provided. Should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks.

About Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record and Bankruptcy check prior to commencement of employment.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.